Police Dispatcher II - Lateral - City of Concord
Concord, CA
About the Job
***OPEN & PROMOTIONAL JOB OPPORTUNITY***
Police Dispatcher II
Police Dispatcher II
Please note: this is not an entry level police dispatcher position. Please see our job opening for Police Dispatcher I if you have no experience as a public safety dispatcher.
The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Police Dispatcher.
The Police Department:
The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city.
What you will be doing in this role:
This is the journey-level position and performs the full range of radio and telephone dispatch duties with a high degree of independence. The Police Dispatcher II performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and file maintenance in a computer-aided environment.
We are looking for someone who:
- Can assess situations accurately, make quick decisions, and use sound judgement
- Has excellent oral and written communication skills
- Is naturally compassionate and comfortable speaking to individuals who are emotional or stressed
- Can multi-task and quickly prioritize needs
- Can work in a collaborative team environment and take instruction well
- Stay composed and control their own emotions
- Has the technological skills to operate multiple computers, programs, radios and recording equipment
- Has excellent attention to detail and organization skills
- Is familiar with or can quickly learn the city of Concord and can read Maputo find routes, locations, and addresses
- Is flexible and can adapt to any situation
- Embraces and embodies the City’s Mission, Vision and Values.
RECRUITMENT INCENTIVES
Leave Pre-Accruals:
The first year of leave accruals (80 hours vacation and 96 hours sick leave) shall be front-loaded at time of hire.
Communications Training Officer Pay Differential:
Police Dispatcher IIs who are assigned as Communications Training Officers (CTOs) will receive an additional 5% pay for each hour assigned and engaged in providing formal training to a police dispatcher trainee.
Police Dispatcher IIs who are assigned as Communications Training Officers (CTOs) will receive an additional 5% pay for each hour assigned and engaged in providing formal training to a police dispatcher trainee.
EXCELLENT BENEFITS PACKAGE
This position is represented by Teamsters Local 856 and receives an excellent benefits package, including but not limited to:
- $2.00/hour shift differential for night shift and $2.50/hour for grave shift
- $120/month bilingual pay for qualifying languages
- Generous contributions to health, dental and vision plans
- Employer paid life insurance and contributions to retirement plans
- Fully paid tuition reimbursement program
- Employer paid Employee Assistance Program and robust peer support program
TYPING CERTIFICATE REQUIREMENT
A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate attached, or not meeting the minimum words per minute (35 net WPM) WILL NOT be considered and WILL NOT be contacted to correct the deficiency.
Please note: in response to the Covid-19 pandemic, online typing test results will be considered. If possible, please take a five minute timed test online that reflects gross WPM with errors, or net WPM.
IMPORTANT: Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application.
If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308.
Please note: in response to the Covid-19 pandemic, online typing test results will be considered. If possible, please take a five minute timed test online that reflects gross WPM with errors, or net WPM.
IMPORTANT: Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application.
If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308.
POLICE DISPATCHER II
Purpose
In support of police law enforcement and other public safety functions, performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and files maintenance in a computer-aided environment; performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality.
Equipment, Methods & Guidelines
Uses computer-aided dispatch system, including 911 emergency telephone, Telephone Device for the Deaf (TDD) and other multi-line telephone systems, various law enforcement telecommunications systems, multi-channel radio console with headsets and telephone handsets, video display terminals, computer keyboards, and alarm systems. Resource materials include hardware and software documentation, Dispatcher Training Manual, Dispatcher Training Guide, call-out schedules, maps, standardized service request classifications, level of response decision criteria, policies, regulations, operating procedures, directives, and violation codes contained in both City and other agency reference documents and manuals.
Working Conditions
Work is located in the Police Communications Center with variable lighting intensity and background noise. Work includes pressures generated by the necessity for appropriate and timely responses and follow-up required by emergency and routine events that often occur simultaneously. Work also involves prolonged periods of sitting. Incumbents are subject to shift assignments including evenings, weekends, and holidays; and to shift holdovers, early work calls, and scheduled overtime.
Physical Demands
Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and of wearing a headset; may occasionally perform moderate lifting (such as 30-50 pound boxes of computer paper), carrying, pushing, pulling and stooping. Must be able to work in an environment, with randomly occurring periods that are dominated by crisis situations and stress filled working conditions.
Supervisory Guidance Received/Given
Supervision received is intended to prescribe both general and detailed methods for achieving objectives. This is the journey level dispatcher classification and incumbents are expected to assist in training and monitoring the progress of entry level dispatchers when conditions require.
Job Type: Full Time
Location: Multiple Locations, Concord, California
Agency: Police
Source : City of Concord