Poker Shift Manager - Philadelphia - Live! Casino and Hotel Philadelphia
Philadelphia, PA 19148
About the Job
Overview:
Why We Need Your Talents
The Poker Pit Manager is accountable and responsible for overseeing the smooth operation of the poker tables.
Responsibilities:Where You'll Make an Impact
- Responsible to the Director of Poker Operations for successful performance of assigned duties
- Responsible for the supervision and performance of the Dual-Rate Pit Managers, Floor Supervisors, Dealers, Brush, Chip Runners, and Dual-Rate Dealers
- Assists and advises other departments and company personnel as necessary, to assure the success of the poker room and the company overall
- Responsible for supervising, Dual-Rate Pit Managers, Floor Supervisors, Dealers, Brush, Chip Runners, and Dual-Rate Dealers in the poker area and ensuring correct procedures are followed on games
- Manages seating, player ratings, fills, and supervision of floor decisions.
- Analyzing customer play: cheating, scams, counters, and any unusual or suspicious variations of play
- Review staffing levels to maintain operational effectiveness
- Delegate authority and assign responsibilities
- Development of staff, interviews, hires, evaluations, and disciplinary actions
- Review departmental financial data
- Review table game activities and promotional status with Director of Poker Operations
- Meet with departmental directors and managers as necessary
- Excellent customer service
- Ensure the safety and security of guests and employees, manages processes and programs to effectively control and reduce loss time injuries
- Other duties as assigned
Skills You'll Need to Succeed
- Ability to analyze and interpret departmental needs and results
- Ability to solve complex problems
- Knowledgeable of specified games and gaming regulations
- Ability to add monies and chips
- Knowledge of theft techniques
- Good public relations/guest service skills
- Ability to perform assigned duties under frequent time pressure in an interruptive environment
- Ability to accurately complete paperwork and forms
- Complete, perform and understand basic mathematical functions
- Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls
- Complete knowledge of all facilities available to guests on property.
- Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.
- Ability to maintain mental concentration for significant periods of time.
A Few Must Haves
- Five (5) to seven (7) years’ experience as a dealer, pit clerk, floor person, and or supervisor.
- A four (4) year degree in a related field or equivalent work experience
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Perks We Offer You
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
Physical Requirements
- The ability to work irregular hours and extended shifts, including late nights, early mornings, weekends and holidays.
- Ability to work extended hours across all shifts in a 24/7 work environment.
- Ability to be exposed to alcohol, smoke, bright lights, and noise.
- Ability to walk up and down 31 stairs to the Casino floor.
Life at Live!
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
- Office environment
Source : Live! Casino and Hotel Philadelphia