Poison Info Specialist - North TX Poison Ctr - FT Rotating (Call Center Entry-Level Support) at Parkland Health and Hospital System

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

*PLEASE NOTE: THIS IS A FULLY GRANT-FUNDED SUPPORT/ENTRY-LEVEL POSITION. 100% ONSITE - CALL CENTER ENVIRONMENT
During training, the incumbent will work 4/ 10 hr shifts for the first four months, which may include days. After training, this position will then have the available shift hour options of 8 hrs, 10 hrs, or 12 hrs, as long as the shift covers overnight from 10 pm - 2 am.

Position: Poison Information Specialist

Dept: North Texas Poison Center

FT Rotating; including rotating weekends
 

Ideal position for:

• Registered Nurse (RN) seeking a support/entry level, non-beside opportunity due to injury and/or lifestyle changes
• Semi-Retired Registered Nurse (RN)
• Foreign Medical Graduate (MD or OD Degree)

Primary Purpose:
Serves as a resource to health professionals and the public by providing professional and technical assistance regarding potential poisonings and conducting educational and research projects to ensure Poison Center operations meets regulatory requirements and the needs of users.  

Why Parkland Health?

At Parkland Health , we believe that the foundation of our success lies in the dedication, passion, and unique perspectives of our people. When you join our team, you’re not just starting a job – you’re embarking on a career that empowers you to grow, achieve your professional goals, and make a real difference in the lives of those we serve.

Parkland’s specialty areas are nationally recognized for their excellence in care, groundbreaking research, and innovative use of technology. Our workplace thrives on diversity. We are proud to bring together people from different cultural, racial, and religious backgrounds, creating a rich, inclusive environment where every voice is valued.

Be part of our mission to improve the health and well-being of the communities we serve. Discover why your career matters here! 

Inside Parkland Culture

 Benefits:

• Medical - Active Day 1 of hire
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Mandatory Savings Plan
• Flexible Spending Accounts
• Paid Personal Leave
• Annie's Place - Complimentary Backup Weekend Childcare (0-6yrs)*
• Tuition Reimbursement
• Employee Health Center
• Employee Pharmacy Services
• Onsite Dental Services
• And more!

Job Summary:

• Serves as a resource to the public and health professionals related to potential poisonings by answering calls and providing consultation to include information, direction, and assistance concerning analytical toxicology, emergency and critical care and extracorporeal capabilities within the region. Ensures procedures meet the criteria established by the American Association of Poison Control Centers.
• Coordinates poison services, performs referral services, identification, treatment, assessment, and charting activities, conducts analysis, calculates patients' toxicity level and performs follow-up calls. Maintains documentation and records and prepares reports. Ensure services meet North Texas Poison Center (NTPC) policies and procedures.
• Stays abreast of the latest developments, advancements, and trends in poison information by attending seminars and workshops, reading professional journals and/or maintaining licensure/registration with Texas State Board for profession. Integrates knowledge gained into current work practices.
• Participates in data and research projects on a monthly basis. Exercises responsibility for project performance and accountability for progress; and/or personally performs advanced scientific and medical research work, suggesting modifications to, or improvements in, design of research projects, presenting original ideas for follow-up studies, and recommending utilization of new or revised techniques and procedures to obtain desired results. 
• Participates in call monitoring and performance improvement initiatives on a monthly basis to ensure the poison center is operating effectively.
• Serves as a preceptor or trainer to newer staff members.
• Prepares and conducts an in-service educational program for the assigned department, at least once per year.
• Identifies and analyzes the design of jobs, work processes, workflows, etc. for the NTPC and implements appropriate changes to improve effectiveness, productivity, efficiency and recommending annual goals and objectives that support the overall goals of NTPC.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Poison Information area. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.
• RN's Only: Must demonstrate ability to provide care to assigned patient population in accordance with the current State of Texas Nursing Practice Act, established protocols, multidisciplinary plan of care, and clinical area specific standards.

Minimum Qualifications:

Education - 

• ASN or BSN Degree from an accredited School of Professional Nursing; -or-
• Must have a Pharm. B. or Pharm.D. Degree from an accredited school of Pharmacy; -or-
• Must have a Doctor of Medicine or Doctor of Osteopathy Degree from an approved college of Medicine/Osteopathy.

Experience -

• One (1) year of recent and verifiable experience in a hospital environment within the last year as a professional: Pharmacist, Registered Nurse (bedside exp. required), or Physician . Clinicals/Internships and/or LVN will not substitute for the required work experience.

Certification/Registration/Licensure - 

• RN's Only: Must have current/valid State of TX RN license or valid temporary permit; or, valid Compact RN license in good standing without any stipulations.
• Pharmacist's Only: Must be a State of TX Registered Pharmacist or become registered within 90 days of hire.
• Must have and maintain a current American Association of Poison Control Centers (AAPCC) Poison Information Specialist certification; or, must obtain within five (5) years of hire/placement into role and maintain thereafter.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.