Plumbing Sales Technician - Malek Service Company

Are you ready to embark on a rewarding career with LIMITLESS earning potential? Malek Service Company is looking for driven and passionate individuals to join our team as Plumbing Sales Technicians. This is more than just a job—it's your chance to become a trusted expert in a thriving $126B industry, helping customers enhance the efficiency and reliability of their homes.

POSITION SUMMARY

The Selling Plumbing Technician role at Malek Service Company is a sales-focused position that requires prior plumbing experience and technical expertise. As a Selling Plumbing Technician, you will be responsible for generating sales leads, promoting our company's plumbing products and services, and delivering top-notch service. This includes diagnosing, repairing, and maintaining plumbing systems while identifying opportunities to provide solutions that meet customers' needs.

Your strong communication skills, sales acumen, and technical knowledge will drive customer satisfaction and contribute to the company's growth. If you're an experienced plumber with a passion for sales and customer service, we want to hear from you!

ABOUT THE COMPANY

We are Malek Service Company, we provide HVAC, Plumbing & Electrical services and we are growing by the day. Our mission is to improve the quality of lives in our community by providing state of the art home solutions. We are transparent and disciplined in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we have integrity, are accountable, disciplined, aligned, transparent and results-oriented.

If you're eager to grow with a company that invests in your future, we want to hear from you! Apply today to begin an exciting new career path.

BENEFITS

• Outstanding Monthly Bonuses
  
• Uncapped Sales Commissions
• Tool Account program
• IRA / 401K Matching
  
• Vacation Pay
  
• Holiday Pay
• Continuing education and development
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability, Cancer & Supplemental Insurance
• Competitive pay
• Ability to move up within the company
  
• Personal, Professional and Financial Goal focused
• Year-round work, 40 hours guaranteed
  
• Company-provided uniforms, iPad
  
• Use of company vehicle with immense brand recognition

OBJECTIVES

• Generate sales leads and promote the company's plumbing products and services to customers, emphasizing their benefits and value.
• Offer multi-option solutions and improvements to address customer concerns, ensuring satisfaction and optimal outcomes.
• Collaborate with the sales team to identify upsell or cross-sell opportunities during service visits and effectively communicate those options to customers.
• Perform plumbing repair and maintenance work, including diagnosing issues, fixing leaks, and replacing components to ensure systems are functioning optimally.
• Explain plumbing system issues, proposed solutions, and associated costs to customers, ensuring transparency and addressing concerns.
• Provide accurate and detailed estimates and quotes for plumbing repair or replacement services, ensuring competitive pricing and profitability.
• Follow up with customers to answer questions, address concerns, and assist with scheduling necessary repairs or installations.
• Maintain a thorough understanding of the company's plumbing products, services, and pricing to educate customers and promote value-added solutions.
• Stay updated on industry advancements, new plumbing technologies, and best practices to provide customers with the latest information and recommendations.
• Keep detailed records of service calls, customer interactions, and sales opportunities using appropriate software or CRM systems.
• Consistently strive to meet and exceed sales targets, contributing to the overall growth and success of the company.

COMPETENCIES

• Excellent communication and interpersonal skills, with the ability to effectively explain technical concepts to customers and promote plumbing products and services.
• Strong sales and customer service orientation, with a track record of successfully identifying and closing sales opportunities.
• Familiarity with Plumbing systems, components, and controls, including knowledge of a variety of brands and models.
• Ability to provide accurate estimates and quotes for repair or replacement services, taking into account labor, materials, and associated costs.
• Proficiency in using sales and CRM software to manage leads, track opportunities, and maintain customer records.
• Strong organizational skills and attention to detail to ensure accurate record-keeping and follow-up.

EDUCATION & EXPERIENCE

• High School Diploma or GED required
• 2 years of sales experience or relative training, preferred
• 2 years of plumbing experience or more is required
• Must possess valid state driver's license and clean driving record

PHYSICAL REQUIREMENTS

• Standing, bending, climbing, sitting, small crawl spaces and heights
• Ability to spend prolonged periods of time standing, sitting, or walking
• Must be able to lift at least 50lbs
• Wear safety attire, such as goggles or other protective clothing
• Could be exposed to sounds and noise levels that are uncomfortable and distracting
• Requires the ability to raise, manipulate and maneuver tools, components and materials and handle a variety of items, equipment, control knobs, switches, etc.
• Work in high or elevated places and/or in tight spaces
• Ability to withstand hot and cold indoor and outdoor temperatures
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

SCHEDULE

• Be prepared to run service and sales calls Monday-Friday 8:00am-5:00pm.
• On Call Rotation: This position runs after hours service calls.

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, MSC Mechanical, Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.