Plumbing Operations Manager - Red Cap Plumbing & Air

Red Cap Plumbing, Air & Electric is currently seeking an Plumbing Operations Manager to join our team. Our Plumbing Operations Manager is tasked with increasing the overall revenue and profitability of the department as well as managing daily field operations, employee training, recruiting, safety, and ensuring the technicians are providing outstanding service to our customers.

What’s In It for YOU?

• Negotiable, Competitive Compensation
• Monthly Bonus Structure
• Take-home company vehicle & uniforms! 
• Health, Dental and Vision Options for you to choose from!
• Supplemental insurance including life, accident and short/long-term disability. 
• 401K retirement plan with employer match!
• Six paid holidays a year!
• Fully stocked warehouse and trucks!
• Dynamic, Collaborative, and Family Oriented Environment

• Increase overall revenue and profitability of the Plumbing Department
• Direct supervisor to 15 service technicians & multiple line managers
• Cost Control
• Process creation and implementation
• Call-by-call board management, batting order
• Hiring, terminations, corrective action
• Develop a culture of performance excellence to encourage employment growth
• Drive the Plumbing department sales through training and development of the field technicians
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
• Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue 
• Monitor and control call backs and warranties
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction

• Service Titan experience a plus
• Home Depot program management experience a plus
• Technical background
• An in-depth knowledge of Plumbing systems
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Ability to build business in the private sector, as well as the public sector
• Experience and knowledge of Plumbing and Process systems for residential dwellings
• Have an understanding of general plumbing design with have an overall general knowledge of plumbing material costs
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines