Plumbing and HVAC Dispatcher for Residental Service Company Needed - Kinsey Plumbing

Dispatchers are ultimately responsible for informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. In order to do this, a dispatcher must be able to match each available technician to a job based on that technician's skill level and location. MUST HAVE SERVICE TITAN EXPERIENCE.

Key Responsibilities:
• Maintain the Service Technicians and Plumbers daily schedules and dispatch the technicians as service calls are completed.
• Provides logistical support to technicians and communicating with both employees and customers.
• Schedule return trips with customers when parts are in.
• Maintain the on call and meeting schedule for service technicians and plumbers.
• Maintain customer database with current information.
• Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule including requested time windows and
• Must be able to make judgment calls regarding the best plan of action for a particular job. They must also oversee its implementation from beginning to end.

Key Competencies:
• Honesty and integrity
• Excellent customer service skills
• Ability to communicate empathy
• Critical Thinking and Problem solving
• Detail oriented
• Adept learner
• Able to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Service Titan, and Microsoft Office applications (Outlook, Excel and Word)
• Knowledge of Service Titan a plus
• Excellent written and verbal communication skills

Physical Requirements:
• Must be able to sit for long periods of time
• Must be able to work varying shifts including days, nights, and possible weekends

Compensation

$50,000 - $59,000

We offer Paid Holidays, Paid Vacation, Health, Vision, and Dental insurance and 401k Program.

We are a well Established Service company that is locally owned and operated. we strive to balance work life and family life and this position will have the opportunity to grow with our fast paced growth in the Home Services Industry.