Plumbing Field Support Manager - Charleston South Carolina - Blue Collars LLC

At Blue Collars, we redefine excellence in commercial and residential plumbing services. We foster a professional, team-oriented environment focused on collaboration, growth, and innovative problem-solving. As a Field Support Manager, you'll play a pivotal role in supporting our technicians, driving solutions to complex challenges, and improving overall team performance.

Why Blue Collars?

 Commitment to Excellence:
We tackle complex plumbing challenges with innovative, reliable solutions, setting the standard for quality and professionalism.

 State-of-the-Art Tools and Training:
We equip our team with cutting-edge tools and ongoing training for maximum efficiency and growth.

 Career Growth Opportunities:
As we expand along the East Coast, we offer leadership training and pathways to advancement for driven individuals.

 Team-Oriented Environment:
We prioritize collaboration, ensuring every team member feels supported and valued.

 Work-Life Balance and Wellness Perks:

• Competitive pay with performance bonuses.
• Unlimited paid time off for a healthy work-life balance.
• Free gym and chiropractic memberships to support your well-being.

The Role: Field Support Manager

Your mission as a Field Support Manager is to lead, support, and optimize our field technicians, ensuring they deliver top-tier service while continuously improving their skills. You'll leverage highly technical problem-solving abilities and ensure that no issue is insurmountable when proper diagnostic steps are applied. You'll also foster a team-oriented environment where technicians feel supported, understood, and empowered.

Key Responsibilities

Technical Support and Problem Solving:

• Troubleshoot complex issues and assist technicians in resolving challenges they can't resolve on their own.
• Apply creative problem-solving techniques to ensure every issue has a solution.
• Source and procure parts efficiently to minimize downtime.
• Stay up-to-date on industry advancements to elevate service quality.

Team Optimization and Training:

• Work closely with technicians to improve their diagnostic and problem-solving skills.
• Provide training, mentorship, and hands-on guidance to enhance their technical capabilities.
• Identify areas for improvement in performance and implement effective strategies to streamline workflows.

Customer and Technician Communication:

• Act as the primary liaison between customers and technicians, ensuring clear and effective communication.
• Support the team during high-pressure situations and urgent matters, including occasional late-night or weekend availability.

Leadership and Collaboration:

• Foster a supportive, team-oriented culture where technicians feel valued and empowered.
• Lead by example, demonstrating professionalism and adaptability.
• Develop systems and processes to enhance team efficiency and productivity.

What We're Looking For

• A technical expert with highly developed problem-solving skills, capable of resolving any issue through proper diagnostics.
• A creative thinker who can step in with innovative solutions when field technicians face challenges.
• A team-oriented leader who values collaboration and goes above and beyond to support and uplift others.
• A natural mentor who is passionate about training and developing the skills of others.
• A proactive, adaptable professional who thrives under pressure and embraces innovation.

Job Highlights

• Scope: Primarily commercial plumbing projects with some residential work.
• Compensation: Competitive pay with performance bonuses.
• Benefits: Full health insurance, unlimited PTO, free gym and chiropractic memberships.
• Growth Opportunities: Be part of a growing team with the chance to shape its future as we expand.

How to Apply

If you're ready to lead, innovate, and empower a high-performing team, we want to hear from you! Submit your resume and cover letter today and join Blue Collars in setting the industry standard for plumbing excellence.

Blue Collars – Building Excellence, Empowering Teams.