Plumbing Field Supervisor - Service Experts

Join the team of experts and realize your true potential!  

Why You Should Join the Service Experts Team?  

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!  

Position Summary:  

Supervises and provides technical and sales support for Journeyman plumbers who install, maintain, service, or clean plumbing fixtures, systems, or equipment.  Assists plumbers with unusual or difficult assignments, trains and coaches Journeyman plumbers, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work.  As needed due to staffing and customer needs, performs service, maintenance, and installation work.  Work is performed under the direction of the General Manager, Master Plumber, or Plumbing Manager.    

Key Responsibilities: 

• Assists Journeyman plumbers with major, unusual or difficult assignments and/or problems.  Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.  

• Trains Journeyman plumbers on skills, company processes and procedures, as well as safety practices in preparation for them in becoming Master Plumbers  

• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction  

• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for  

• Represents the company professionally, honestly, and ethically in all business matters and activities  

• Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed.  As needed, completes material requisition forms and other related administrative activities.  

• Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives  

• Assists the General Manager with administrative tasks and other duties as needed or assigned  

• As needed to meet customer needs, performs service, maintenance, and installation work  

• Performs similar/other duties as needed or assigned  

• Regular, reliable attendance  

Health & Safety Roles and Responsibilities  

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately  

• Reports  any contravention  of  legislation  or  company  policy,  procedure  or  program to  direct supervisor/manager immediately  

• Corrects substandard acts or conditions within area of control  

• Uses  and  maintains  appropriate personal  protective  equipment  (PPE)as  prescribed  by  company program(s) or procedure(s)  

• Never  removes  or  renders  ineffective  any safety  guards,  devices,  or  clothing prescribed  to  be  in place or worn  

• Complies with the general rules as prescribed by company program(s) procedure(s)  

• Operates devises or equipment as prescribed by company program(s) or procedure(s)  

• Participates in any safety initiatives, teams, or committees  

• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately  

• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents  

• Does not perform any act that may endanger the safety or well-being of others  

• Does not engage in any pranks, contests, or rough boisterous behavior  

• Works in compliance with applicable legislative requirement  

Desired Skills and Qualifications: 

• High school diploma or GED with additional training and 5 plus years’ experience in Plumbing  

• Demonstrated basic leadership skills  

• Demonstrated ability to train others in technical skills and effective customer service  

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area  

• EPA and safety certifications required  

• Current knowledge of and continuing education in national, state, and local plumbing code regulations  

• Knowledge of machines and tools used in the construction or repair of houses, buildings and other structures.  This knowledge includes the machine and tools design, uses, repairs, and maintenance.  

• Working proficiency in basic mathematics and metric and standard measurements  

• Proficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipment  

• Familiar with the HVAC industry is preferred  

• Advanced skills in servicing plumbing equipment as well as related accessories  

• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment to perform various plumbing projects  

• Proficient and able to operate all necessary tools and equipment to perform various service projects  

• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns  

• Effective and efficient time-management and organizational skills  

• Valid driver’s license with acceptable driving record  

• Available to work flexible hours and on-call shifts as needed  

• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas  

• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces.  Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.  

• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt  

• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception  

• Ability to lift up to 100pounds and ability to lift and carry items weighing up to 50 pounds  

What Do We Offer You as a Service Experts Employee?  

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.  

• Competitive Pay, including incentive opportunities for many positions  

• Paid Time Off and Company Holiday Pay   

• Medical /Dental /Vision Insurance programs  

• 401(k) Retirement Savings Plan with company matching contributions  

• Life Insurance, for you and options you can elect for your family  

• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work  

• Supplemental benefit programs such as:  Legal advice, pet insurance, health advocacy programs  

• World Class Training opportunities through our Experts University  

• Career Development opportunities