Plumbing Dispatcher - Service Coordinator - D&F Plumbing, Heating and Cooling

D&F Plumbing, Heating and Cooling is looking for a dynamic and organized individual to lead our dispatching team as a full-time Dispatcher! This lead dispatching position is perfect for someone who wants to ensure that we provide exceptional customer service while meeting our clients' needs.

We value hard work, dedication, and a positive attitude, so if you think you have what it takes to excel in this customer service role, we encourage you to apply! With an expected wage of $24 - $30 per hour in addition to our great benefits, including medical, vision, dental, a 401(k), and paid time off (PTO), you can't go wrong with this dispatching opportunity.

ABOUT D&F PLUMBING, HEATING AND COOLING

Since 1927, we've proudly served the Vancouver area with expert plumbing services, driven by our mission to provide every person with an unforgettable red carpet experience. Our commitment to excellence is anchored in our core values of integrity, initiative, collaboration, education, and accountability. We believe in doing the right thing and fostering an environment where team members feel valued, supported, and encouraged to grow. By investing in continuous training and celebrating innovative ideas, we ensure our team remains at the forefront of the industry.

Our amazing team is the key to our continued success, and we prioritize creating a positive work environment where everyone is valued. With competitive pay, excellent benefits, and a supportive culture that champions integrity and collaboration, you're never just a number here. We invite talented individuals who share our passion for excellence to join our close-knit family!

A DAY IN THE LIFE OF A DISPATCHER

This customer service position typically works day shifts. We are seeking applicants with weekend availability.

As a Dispatcher, you play a key role in ensuring that our customers receive the best possible customer service. As our lead dispatcher, you are responsible for training and offering feedback to our dispatchers. With your quick thinking and excellent organizational skills, you provide guidance and support to our team of dispatchers who spend most of their day on the phone speaking with customers, scheduling service calls, and dispatching our plumbers to job sites.

Using your excellent communication skills, you audit calls and ensure that the scripts we use are clear and compelling. Your diligent efforts result in more booked calls and more business for our company. A go-getter, you step in to field calls whenever you are needed, and you ensure that we have enough staffing during our busy season. You are proud of your team and feel great about helping them-and our company-thrive!

WHAT IS REQUIRED TO BE A DISPATCHER?

• 2+ years of experience in a similar position
• must have a good eye for detail
• must be able to audit jobs and software process effectively
• Experience using ServiceTitan
• Knowledge about industry
• Experience scheduling a service team by best man on best job and most efficient route
• Computer and typing proficiency
• proficient communication with customers and field techs
• must understand revenue and have leadership skills
• must be positive, motivating, quick to solve problems
• must take initiative and jump in where needed

Can you work independently and with others? Are you a good problem solver? Do you easily adapt to new situations? Are you highly motivated? Do you have excellent organizational skills? If yes, we need you!

HOW TO APPLY

If you think this job is a good fit for you, applying is a breeze! Just follow the instructions on this page. We can't wait to meet you!

*Please do not apply unless you have had dispatching experience in either plumbing, electrical, or HVAC.

Location: 98682