Plumbing Customer Service Representative - D&F Plumbing, Heating and Cooling

We at D&F Plumbing, Heating and Cooling are excited to offer a full-time or part-time Plumbing Customer Service Representative position to an enthusiastic individual who can provide excellent customer service to our clients. We offer competitive pay within the range of $18 - $23 per hour, depending on experience, as well as many competitive bonuses. Additionally, we provide wonderful benefits, including medical, vision, dental, a 401(k), and paid time off (PTO). By joining our office team, you'll be part of a company culture that values innovation, teamwork, and quality workmanship. If you are passionate about customer service, we encourage you to apply for this position today!

ABOUT D&F PLUMBING, HEATING AND COOLING

Since we opened our doors in 1927, we have been proudly serving our community, providing expert and trustworthy plumbing services for the Vancouver area. Committed to excellence, we are licensed, bonded, insured, and regularly receive industry-leading continuing education. From single-line repairs to entire repipes, there is no job we can't handle!

Our amazing team of talented individuals is the key to our continued success. That is why we provide them with competitive pay, great benefits, and an excellent work environment! With us, you're never just a number! We're on the hunt for talented individuals to add to our close-knit team. We hope you'll join us!

YOUR DAY-TO-DAY AS A PLUMBING CUSTOMER SERVICE REPRESENTATIVE

This phone position can work a full-time or part-time schedule.

As a Plumbing Customer Service Representative, you're responsible for answering customer inquiries, scheduling appointments, and helping customers with their plumbing needs. On a typical day, you receive calls and emails from customers, gather information about their plumbing issues, book appointments, and ensure customer satisfaction. You work closely with our team to ensure that our customers are receiving prompt and reliable service. You have a passion for providing exceptional service and take pride in the part you play in the success of our company!

REQUIREMENTS FOR A PLUMBING CUSTOMER SERVICE REPRESENTATIVE

• 2+ years of customer support experience, specifically with large call volumes
• 1+ years of experience using ServiceTitan
• Computer proficiency and the ability to use data entry, scheduling, and dispatching software
• Ability to lift up to 30 lbs
• Knowledge of code

Experience dispatching for 24-hour trades would be a plus. A high school diploma or equivalent is preferred. Are you a skilled communicator? Can you comfortably speak on the phone? Are you adaptable and a quick learner? Do you work well with others? Are you service-oriented? If so, you might be a perfect fit for this office position!

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you think this full- or part-time phone job is a fit for what you are looking for, we'd love to hear from you! We value your time, so we aren't going to ask you to fill out a long, drawn-out application - the entire process should take you less than 3 minutes. We can't wait to meet you!

Location: 97232