Plumbing & AC Dispatcher - Red Cap Plumbing & Air

Red Cap Plumbing and Air currently seeking a Dispatch Coordinator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Coordinators are responsible for scheduling perspective clients that request service through company lead generation efforts. This individual will be responsible for building trust and scheduling perspective clients for a time that is convenient for their schedule.

What’s In It for YOU?

• Competitive Compensation from $18-$22/hr.
• Health, Dental & Vision coverages to choose from.
• Supplemental insurance including life, accident and short/long-term disability. 
• 401K retirement plan with employer match!
• Six paid holidays a year!
• Competitive Referral Program (Earn up to $3,600 for your first referral in their first year!)
• Continual training for growth and development! We have a full-time trainer on staff to provide you with all the resources you may need!
• Fully stocked warehouse and trucks!
• Dynamic, Collaborative, and Family Oriented Environment

• Receive leads from multiple sources including field representatives, web leads, organic leads, etc. 
• Outbound dialing to coordinate scheduling between comfort advisors and customers.
• Monthly revenue tracking.
• Running sales reports to track revenue and conversion rates
• Identifying potential sales opportunites & coordinating turnovers with service technicians. 
• Reviewing completed calls to ensure all documentation and proper procedures have been completed. 
• Act as a liason between the comfort advisors and the install department.
• Organize incoming leads through HD service center & perform outreach to home depot to communicate successful sales. 
• Reporting directly to upper management
• Maintain communication with clients and internal teams.

• Previous disatch experience preferred
• A minimum of 1 year call center experience.
• Multi-tasking abilities
• Proficient outbound phone skills
• Proficient written and computer skills