PLM Help Desk and Operations Analyst - ALTEN Technology USA

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.

ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.

When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.

Job Responsibilities

• The purpose of this job is to support the operations and enhancements of software solutions for improved efficiency and quality in the product lifecycle management (PLM) tools used by NA members.

Daily Tasks:

• Support and work with other PLM members, team, and IT as needed to ensure we are providing a unified user experience.
• Support testing and confirmation of Jira tickets related to AHEAD development and enhancements.
• Provide support to questions related to the AHEAD platform from NA users.
• Work with IT on documenting bugs and enhancements for future deployment. Track change points, test enhancements in QA and ITB environments.
• Collaborate with like teams in Japan GO operations on a regular basis to improve AHEAD development. Top 3 Required Skills:
• Knowledge of Catia V5 and V6, and PLM applications (example: ARAS / AHEAD).
• Ability to work closely and communicate with NA users to resolve issues related to AHEAD.
• Problem Solving and help desk type support capabilities.

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.