Players Club Supervisor - Grant Casino - Choctaw Nation of Oklahoma
Grant, OK
About the Job
Pay Rate | $21.00 Hourly
Shift Details | Evening Shift | Days will vary due to Business Needs
Weekly Earned Wage Access is an Option for this Position
Job Purpose or Objective(s): Supports the Players Club representatives, schedules associates based on business demand, provides assistance, and sets the standard for performance andcustomer service to all internal and external guests. You will report to the Marketing Manager.
Primary Tasks:
1. You will provide direction and feedback to representatives.
2. Respond to guest, employee, and management concerns and resolve issues within company policies.
3. You will oversee the work of your team to ensure standards are met, train team members, and conduct performance management with staff.
4. Maintain knowledge of company, departmental procedures including MICS/TICS, and Title 31 to communicate accurate information to guests and other team members/departments.
5. You will complete required reports.
6. Maintain records to document/verify department activities.
7. You will monitor inventory control of general office/rewards club supplies.
8. Help implement events and promotions.
9. You will attend training and workshops to develop marketing skills.
10. Perform other duties as assigned.
Requirements:
* General computer application proficiency
* Knowledge of principles and processes for providing customer and personal services
* Makes well-informed decisions, even when data are limited or solutions produce unpleasant consequences; perceive the impact and possible effects of decisions.
* Ability to writes in a clear and organized manner for the intended audience.
* One (1) year prior experience in Marketing/Advertising
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
#LI-onsite
Job Identification: 14881
Job Category: Marketing
Posting Date: 01/24/2025, 5:43 PM
Job Schedule: Full time
Job Shift: Evening Shift
On-Site/Remote: On-Site
Shift Details | Evening Shift | Days will vary due to Business Needs
Weekly Earned Wage Access is an Option for this Position
Job Purpose or Objective(s): Supports the Players Club representatives, schedules associates based on business demand, provides assistance, and sets the standard for performance andcustomer service to all internal and external guests. You will report to the Marketing Manager.
Primary Tasks:
1. You will provide direction and feedback to representatives.
2. Respond to guest, employee, and management concerns and resolve issues within company policies.
3. You will oversee the work of your team to ensure standards are met, train team members, and conduct performance management with staff.
4. Maintain knowledge of company, departmental procedures including MICS/TICS, and Title 31 to communicate accurate information to guests and other team members/departments.
5. You will complete required reports.
6. Maintain records to document/verify department activities.
7. You will monitor inventory control of general office/rewards club supplies.
8. Help implement events and promotions.
9. You will attend training and workshops to develop marketing skills.
10. Perform other duties as assigned.
Requirements:
* General computer application proficiency
* Knowledge of principles and processes for providing customer and personal services
* Makes well-informed decisions, even when data are limited or solutions produce unpleasant consequences; perceive the impact and possible effects of decisions.
* Ability to writes in a clear and organized manner for the intended audience.
* One (1) year prior experience in Marketing/Advertising
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
#LI-onsite
Job Identification: 14881
Job Category: Marketing
Posting Date: 01/24/2025, 5:43 PM
Job Schedule: Full time
Job Shift: Evening Shift
On-Site/Remote: On-Site
Source : Choctaw Nation of Oklahoma