Platform Product Manager (API Integrations) at Prosum

As a Product Manager, you will play a critical role in advancing our Digital Supply Chain Network by managing projects related to enterprise and supplier integration and onboarding, as well as analytics implementations. You will collaborate with cross-functional teams, working closely with sales, customer service, and technical teams to ensure data-driven decision-making and deliver a high-impact product experience for our customers in the building trades.

KEY RESPONSIBILITIES:

• Reports & Analytics:Implement and manage Google Analytics GA4 tagging, along with Clarity and Userflow analytics, to track and analyze heatmaps, user behavior, and engagement metrics, providing actionable insights for product enhancements.
• Conduct in-depth performance analysis to identify trends and insights that inform tactical decisions focused on optimizing key metrics, including conversion rates, average order value, and customer retention
• Research and Feedback:Conduct research to understand customer segments within the building trades industry based on their specific needs and trades.
• Engage in research on new tools for contractors to identify potential enhancements and valuable integrations.
• Gather and assess feedback on new features, ensuring that ongoing improvements align with user expectations and supply chain requirements. Develop and execute A/B tests and other experiments to gather and assess feedback on new features, ensuring that ongoing improvements align with user needs.

• Enterprise Integration:Collaborate with Sales and Customer Service teams, as well as enterprise customers, to understand onboarding requirements and document the process.
• Lead the onboarding and integration process for enterprise customers, overseeing API and flat-file integrations.

• Supplier Integration:Manage supplier integration projects, order automation with suppliers, and punchout capabilities with suppliers.
• Define and document supplier integration and punchout requirements, ensuring alignment with supplier systems and standards.
• Drive initiatives for new supplier onboarding and provide ongoing support to maintain seamless supplier connections within the network.

• Product Development & Feature Management:Lead the requirements gathering process with stakeholders, ensuring detailed and aligned feature documentation.
• Coordinate feature development, authoring product specifications that support business goals and the needs of building trades customers.
• Collaborate with QA teams to validate new features and integrations, ensuring they meet quality standards and user needs.
• Continuously gather and incorporate feedback on new features, prioritizing enhancements for an improved customer experience within the digital supply chain.

QUALIFICATIONS:

Education

• Bachelor’s degree in engineering, Product Management, or related fields

Experience

• 5 to 8 years of hands-on experience in tactical product management, with a proven track record of driving results in a fast-paced environment.

Data analysis tools

• Proficiency in using analytics tools like Google Analytics (GA4), Microsoft Clarity, and Userflow analytics.
• Ability to interpret analytics data, including heatmaps, customer behavior, and engagement patterns.
• Technical Skills:Strong knowledge of API integrations, punchout processes, and procurement workflows.
• Skilled in conducting user research and gathering customer insights to drive product strategy for building trades.
• Communication & Documentation:Strong written and verbal communication skills for clear and concise product requirements and implementation details.
• Excellent documentation skills to support process documentation, feature specifications, and requirements gathering.

• PREFERRED QUALIFICATIONS:Background in B2B procurement, supply chain management, or related fields.
• Experience with UX research methodologies to support feature optimization.