Platform Operations Specialist - Vaco, LLC

Auburn, AL 36832

About the Job

Our local payment software company is looking to add a Platform Operations Specialist to their rapidly growing team. This position can sit 100% remote. If you feel like you'd make a good addition to the team after reviewing the job description, you are encouraged to apply. Feel free to reach out to Adam Richey at arichey@vaco.com to learn more.

Job Summary: The Platform Operations Specialist joins our Information Technology team and oversees operations and maintenance related to our local payment partner's payments gateway. This role ensures peak performance and excellent availability of services. Collaborating within the Information Technology team, this role shapes practices to administer, monitor, and secure the technology crucial to our local payment partner's success.
Primary Responsibilities:

Assist infrastructure and application engineering teams with deployments, troubleshooting, service requests, and change controls.
Analyze, enhance, and develop operational procedures for our local payment partner's payments gateway.
Identify and implement improvements in support services.
Develop and refine documentation for processes and procedures supporting the payments gateway.
Address and resolve service availability issues related to the payments gateway.
Perform daily monitoring of logs, reporting relevant findings.

Primary Qualifications:

Proficient in Azure Cloud fundamentals, encompassing compute, network, storage, logging, and role-based access controls.
Familiarity with Microsoft Azure PaaS offerings or their AWS equivalents.
Experience in DevOps tooling, managing repositories, CI/CD pipelines, and Infrastructure as Code (e.g., ARM Templates, Ansible, Bicep).
Proficiency in modern DevOps tools such as Ansible, Docker, Kubernetes, Git, Vagrant, Jenkins, Visual Studio Code.
Scripting/programming experience in BASH/Shell, PowerShell, or Python.
Proven ability to deliver client-focused solutions based on customer needs.
Effective project management skills, handling multiple projects simultaneously.
Thrives on challenging and innovative tasks.
Bachelor’s degree in computer science, Software Engineering, Management Information Systems, Cyber Security, or relevant field (4+ years of work experience in software, infrastructure automation, or cloud engineering substitutes for a bachelor’s degree).

Preferred Skills/Experience:

Understanding of highly available, zero-downtime infrastructure (IaaS, PaaS, containers).
Experience in deploying, operating, and monitoring applications developed using C# & T-SQL.
Knowledge of security principles (defense-in-depth, least-privileged, secure-by-design), PCI DSS, Agile/Scrum methodologies, and solutions for monitoring, logging, security, and scalability on Azure or AWS.

Success Factors/Job Competencies:
Action Orientation & Drive for Results:

Proactive and results-driven approach, unafraid of challenges, consistently meeting or surpassing set goals.
Analytical problem solver, adept at seeking effective solutions, and exploring multiple sources for answers.
Eager to enhance productivity, efficiency, and quality of work by applying new learnings.

Critical Thinking & Continuous Development:

Adaptable to change, comfortable handling uncertainty, quick and versatile learner, eager to experiment for solutions, and efficiently applying new learnings to improve work quality without prompting.

Communication & Relationship Building:

Strong ability to interpret non-verbal cues, reason and manage relationships effectively.
Customer-centric approach, dedicated to meeting customer expectations, and building and maintaining effective relationships.

Benefits: Competitive wage, major medical, dental, vision, 401k with match, paid holidays and personal time off, employer-paid short-term disability, life and accidental death and dismemberment policy, and employee-paid supplemental insurances.
Physical Demands & Work Environment:

Occasional walking, sitting, using hands for objects, reaching, balancing, stooping, talking, or hearing.
Occasional lifting and/or moving up to 15 pounds.
100% remote position requiring a suitable home office setup and self-management of schedule. Occasional travel for team functions possible.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Source : Vaco, LLC