Platform Engineer at Capital One

The Platform Engineer role will require the ability to perform a diverse array of intermediate technical work. Seeking an associate with deep network and wireless knowledge and experience, who can multitask and think intuitively. Candidates should be flexible and able to implore time management and project management skills, as well as have strong troubleshooting abilities. The primary responsibility of this position is supporting Capital One Branch and Caf network and wireless environments. The position is also responsible for some Branch desktop support, voice support and general IT support. Other responsibilities include using network monitoring tools and utilities for proactive monitoring, troubleshooting and incident response. Areas of focus include routing, switching, network security, and Cisco wireless hardware and software. Ability to communicate and foster collaboration in IT and business areas, as well as build relationships with business partners and other support teams is critical. This position may require working weekends occasionally and participating on a rotating on-call schedule to support 24/7 operations when branches and cafes are open.

General Responsibilities:

• Provide guidance, assistance, coordination and follow up on user questions, problems or malfunctions of Branch and Caf networks, hardware, software and wireless equipment

• Proactively, identify and address issues utilizing provided tools

• Perform daily monitoring, updating and closing of incident tickets

• Escalate issues as needed and maintain communication with the customer, technical teams and Vendors within the established service level agreements

• Inform management of potential problems and identifies problem trends

• Create and maintain support documentation and training materials

• Implement new strategies or procedures when required

• Assist with Installs, configure and upgrade device hardware and software as needed

• Any other duties and special projects as assigned

• Excellent oral and written communication skills

The person we are looking for:

• Self-motivated and able to manage multiple tasks

• Detail oriented with strong analytical skills

• Excellent team oriented and collaboration

• Ability to multi-task and switch gears to meet changing priorities and task

• Highly motivated team player with excellent communication skills, initiative, superior problem solving skills, the ability to prioritize tasks and willingness to learn and adapt

• Demonstrated working experience supporting several of the following telecommunication technologies: Routers, Switches, DNS, DHCP and Wireless technologies in medium to large enterprise environments

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of experience in IT Systems and infrastructure

• At least 1 year of experience with TCP/IP protocols

• At least 1 year of experience with Windows or Linux operating systems and support

• At least 1 year of experience in Network Management and Monitoring Tools and Utilities

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Systems or Engineering

• CCNA, Network+ or Security+ Certificate

• 3 + years of experience in Incident, Change, Problem and Configuration Management

• 2+ years of experience in all aspects of Network and Security

• 1+ years of experience in Fault, Capacity and Performance Management

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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