Plastic Surgery Front Desk Coordinator - Toni Group, LLC

Front Desk Coordinator

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Our medical practice is seeking an outstanding individual to provide concierge level service for our patients. This is a full-time medical office position for a front desk coordinator.

The front desk coordinator should have excellent communication skills, organizational skills, and the ability to handle confidential information.

This position requires a dynamic individual with strong organizational skills, attention to detail, ability to follow through with appointed tasks and a passion for patient care, all within a fast-paced environment.

The Front Desk Coordinator should also be able to work independently, multi-task and switch priorities based on patients’ needs throughout the workday.

Job qualifications/ Requirements for the position:

• Excellent customer service skills with outstanding phone, written, and verbal communication skills.
• Attention to detail is a must.
• Positive attitude and problem solving is a must. Positive and upbeat personality which never tires of patient interactions and conversations. Being able to maintain a positive attitude in any given situation.
• Being able to work independently. Being able to stay focused throughout the workday.
• Being able to switch priorities based on patients’ needs.
• Professional and polite demeanor. Hold a high level of professionalism when interacting with clients, patients, and staff members.
• Strong interpersonal and communication skills, with the ability to interact effectively with patients, caregivers, and healthcare professionals.
• Motivated individual with the ability to multitask, be open to learning, and be ready to “jump in” to get the job done.
• Willingness to help and contribute to improve overall office success with a "team player" outlook.

Job description:/Responsibilities:

The front desk coordinator manages the front desk of an office, including the reception area and meeting rooms, and is responsible for a variety of tasks:

• Provide exceptional customer service consistently.
• Serve as the primary point of contact for patients and addressing inquiries. Answer phones and handle calls accordingly. Call, text and email patients as needed.
• Work directly with the Patient Coordinator/Office Manager and Physician as well as other staff to handle patients' needs.
• Consistently systematize and improve processes of lead management and patient experience. Process new patient leads. Assist with scheduling office appointments as requested by patients.
• Check patients in and out of the office. Collect payments. Check voicemails throughout the day and return calls as necessary.
• Perform administrative functions such as data entry, filing paperwork, and processing bills. Manage patient documentation and medical records, ensuring accuracy and compliance with regulatory standards.
• Coordinate patient appointments, surgeries, and follow-up care. Provide support throughout the scheduling and treatment process. Facilitate communication between patients and other healthcare providers as needed.
• Collaborate closely with the surgical team, including surgeons, nurses, and medical assistants, to ensure seamless patient care. Assist with preparing surgery scheduling sheets.
• Assist with insurance verification, prior authorizations and reimbursement claims.
• Handle all assigned tasks/ad hoc projects as assigned.

Experience:

• Medical office experience (preferably Plastic/Cosmetic Surgery).
• Experience with EMR.
• Experience working with insurance companies.
• Patient service: 1 year (Required)
• Bachelor’s degree (Preferred).

Working conditions:

• Employee is expected to work 8:30am - 5pm. Monday-Friday. Usual 40-hour week.
• Employee must be able to stand and walk for extended periods.
• Office attire is scrubs or business casual.