Plant IT Support at Net2Source Inc.

Job title: Plant IT Support Specialist

Location: 5000 South Blvd, Charlotte, NC

Onsite Requirement with Travel: 10% travel to nearby sites/states for life cycle activity as needed)

Years of Experience: 9-11 Years of Experience

Top Qualifications:

• Experience working on following OS: Windows 10/11, Server 2016, Server 2019.Experience in administrating & troubleshooting Windows servers & desktops issues
• Hands on IT technician familiar with Dell products (servers, workstations and rack mount servers).Should be willing to travel to nearby Manufacturing sites if needed.
• VMware Administration Skills
• Should be willing to travel nearby sites for Life cycle activities.

Roles & Responsibilities:

• Installation of Windows Operating (OS) systems for servers (Windows 2016/ 19/ 22 ) and desktops (Windows 10/11).
• Re-imaging of OS for break/fix purpose.
• Work with windows peripherals like printers, multiple displays/monitors.
• Work on hardware issues for both servers and desktops.
• Coordinate with hardware vendors for servers, desktops and storage systems.
• Installation, Configuration and Administration of VMware servers
• Configure physical network connections between servers and storage for virtual environment.
• Perform vMotion, CPU, RAM, disk administrative tasks including capacity increases.
• Move/rack/stack hardware assets at the plant as needed by business.
• Deploy Virtual Machines and use Clones, VM Snapshots, template & perform health checks for virtual servers.
• Front end IT maintenance and downtime activities with proper coordination with other IT teams.
• Ensure High availability, Clustering for plant servers in VMware environment.
• Setting up and monitoring performance and capacity planning.
• Managing Tasks, Events and Alarms Windows Admin – 2016/2019/2022/Win10/Win11.
• Sort complex issues pertaining to hardware and network failure – Monitor both Hardware and Software systems for errors and update them regularly to maintain proper functioning and flow of information.
• Perform administrative tasks in managing antivirus, remote desktop, VNC, putty or other tools used for IT purpose on plant systems.
• Recommend new updates and changes needed for IT infrastructure at plant.
• Create, update and maintain documents for managed IT assets.
• Work on infrastructure tickets related to windows issues.
• Participate in customer interfacing reports/audits and project activities for the plant.
• Participate in life cycle management of managed servers/desktops/storage.
• Travel to nearby sites for fixing IT issues or providing hand/feet support. Should be willing to travel to nearby Manufacturing sites if needed. Fully reimbursable business travel.

Other Qualification:

• Networking basic skills is added advantage.
• Manufacturing Industry working experience is added advantages.
• Problem-solving skills & cross-team collaboration. Good communication skills and customer coordination