Plant 1 - Representative Customer Service - 1st Shift - Schaeffler Group USA Inc.

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Control and monitoring of delivery schedules sent by customers
• Review order management
• Editing of received customer orders to align and enter them into systems
• Control with sales if orders are in alignment with customer contract provisions
• Maintains delivery schedules in systems and ensures correct EDI transfer
• Control incoming orders and clarify high fluctuations with customer before releasing them in system
• Maintains Customer Master Data
• Initiate Returns Goods Acknowledgement process
• Address customer inquiries regarding price and availability
• Complete and submit customer credits/ debits, RGA, and deduction records
• Provide timely feedback to customers
• Alignment of goals and tasks with manager to ensure applicable qualification as defined in qualification matrix
• Support and adherence to local, regional and global KPIs for example: Delivery reliability, Past Dues, Inventory DOH, Logistics Cost, Premium freight, Planning attainment

Your Qualifications

• Bachelor's degree in SCM, Engineering or business-related field or equivalent qualification with demonstrated competency
• Previous experience in sales, production, planning or purchasing preferred
• Previous experience in manufacturing environment or fast-paced environment preferred
• Excellent written and verbal communication skills
• Analytical thinking skills
• Goal and results oriented
• Strong problem solving and decision-making skills
• Proficiency in Microsoft Office Suite
• Prefer previous experience with ERP systems (SAP)
• Knowledge of continuous improvement methodology

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

www.schaeffler.com/careers

Your contact

Schaeffler Group USA Inc.

Kathy S. Cassidy

+18435378758

Keywords: Supply Chain Management;

Nearest Major Market: Florence
Nearest Secondary Market: South Carolina
Job Segment: Logistics, Supply Chain Manager, Customer Service Representative, Supply Chain, Operations, Customer Service