Pixel Enterprise Technical Account Manager - Wipro Limited

About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

·       A PROUD HISTORY OF OVER 75 YEARS

·       FY22 REVENUE 10.4 BN USD

·       WE’RE PRESENT IN 66 COUNTRIES

·       OVER 1,400 ACTIVE GLOBAL CLIENTS

Role

Pixel Enterprise Technical Account Manager

Key Skills

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Location

Mountain View, CA ( 100% onsite – 5 days a week )

Experience

Role Description

●             Minimum Qualifications:

●       Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OS

●       Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware workspace One/Intune/Ivanti/SOTI etc

●       Candidates should be able to apply broad technical knowledge of Pixel device and is conversant with functionalities, features & capabilities including Pixel’s core hardware components such as custom chipset

●       Experienced in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities

●       Ability to do initial triage and understand the customer  Pixel/Android enterprise related tech queries and work within for a quick resolution.

●       Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs)

●       Strong interpersonal and collaboration skills to effectively understand and respond to customer technical requirements

●             Preferred qualifications:

●       Certification of Android Enterprise certified Associate or Higher

●        Retail, government and finance domain knowledge and experience

●    Act as the Primary Interface to Pixel’s large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.

●    Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team

●    Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up.

●    Tracking and prioritization of bugs and the communication of bug status to stakeholders

●     Escalation on customer priority: Work closely with customer's leads to resolve and escalate critical issues to get support from the organization

●     Ability to understand customers' new requirements related to Pixel or Enterprise

Carry out tasks that involve provisioning and flashing of devices, shipping, logistics

Deliverables:

●       Timely handling of customer queries

●       Meet or beat Metrics defined regarding time taken from initial customer outreach to final bug resolution

●       Key measurement is the efficacy in answering Enterprise customers technical queries that should optimize the cycle time as in point above

●       Regular customer meetings and updates to be shared with customer and customer leads

Summaries of customer defects raised in Buganizer, reproduced (as required), assigned, managed to closure, and synchronized with Enterprise bug systems; regular status reports on open/closed issues, risk areas, and performance against SLAs (as required)

Qualifications

·       Bachelor’s  Degree

Expected annual pay for this role ranges from $88,000 to $124,000. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

“Wipro is committed to creating an accessible, supportive, and reasonable accommodations to all our applicates with disabilities throughout the recruitment and selection process. Should an applicant require accommodation or a special request due to a disability, Wipro encourages individuals to make their needs known in advance. Requests for accommodation will be considered on an individual basis and in accordance with the requirements of the applicable provincial laws. Wipro is dedicated to ensuring equal opportunities and a barrier-free recruitment process and employment for all qualified candidates”.