PIP Adjuster - Safety Insurance Company

Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment ...

Responsible for the fair and accurate disposition of pending personal injury protection and medical payment claims through investigation, evaluation, settlement or recommendation within the authority level granted by the Territorial Claims Manager

Duties

Reviews liability in order to control the company’s exposure: reviews assigned claims for PIP and Med Pay policy exclusions such as Workers’ Compensation, alcohol, and criminal intent; identifies possible fraud using established indicators which as prior losses and severe injuries with no physical damage

Identifies and appropriately reassigns potential BI and UM/UD claims

Contacts insureds, attorneys, and others in conformance with C.A.R. guidelines to gather required information: sends lost wage forms to employers and requests disability statements as required; schedules IMEs and discusses requirements with providers

Pays submitted bills according to established procedures

Answers questions from insureds, claimants, attorneys, and others, and resolves problems within established levels of authority

Develops and maintains case files that document all actions

Provides excellent customer service

Performs other activities as required

Qualifications

College degree or insurance coursework/experience required

Superior organization skills and detail orientation required

Customer service experience required

Prior PIP experience required.

Excellent communications skills required

Ability to work co-operatively within a team environment