Physician Support Specialist - Operations Admin Full time Days - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Work Hours: Monday - Friday, (40 hrs/wk) hours flexible. Hybrid role.

* Must have EPIC EMR experience

* Must have experience working with physician's & APPs

The Physician Support Specialist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Provides at-the-elbow end user support to NM physicians and Advanced Practice Providers (APPs) on software applications specifically designed for provider or clinical use (e.g., Epic). Knowledge of Haiku, Canto, and Dragon preferred.
• Conducts optimization sessions in various settings (e.g., 1-1, small group, large group) on the applications of Epic and associated applications and related workflow processes.  Monitors the effectiveness of the teachings provided.
• Communicates effectively in various instructional forms, including but not limited to: email updates, printed materials, clinical provider/external meetings, and internal meetings.
• Acquires, maintains, and demonstrates current knowledge and competency of associated workflows, including but not limited to ambulatory and in-patient Epic interfaces.
• Rounds regularly at NM clinics within Chicago. Some travel required.
• Identifies need for tips & tricks or optimization sessions based on problem resolution interactions with physicians and APPs.
• Analyzes a variety of assessment data (e.g., reports, end user performance, etc.) to determine provider educational needs and optimization solutions to address gaps or opportunities for improved use of the EMR.
• Leads presentations and interactive activities in an effective and engaging manner, incorporating audience specific details.
• Identifies, communicates and escalates support issues to ensure timely resolution to impacted applications.
• Acts as a resource to aid in ongoing new hire on-boarding, go-live/end-user support, and demonstrations of the Epic system.
• Partners with Training, Quality, Clinical Informatics and other teams as needed to deliver up-to-date/current information to Physicians and APPs.
• Escalates problems in a timely manner to Lead and/or Manager.

Required:

• Bachelor’s degree in health care related field or business or equivalent years of experience
• Electronic Medical Record (EMR) experience
• Strong communication skills and ability to instruct and inspire various levels of end users
• Must be willing to become Epic certified within 18 months of hire date
• Strong organizational, interpersonal, self-motivating, and effective verbal and written communication skills
• Proficiency in Microsoft Word, PowerPoint, and Excel

Preferred:

• Master's degree in related field
• Epic certified
• Prior classroom training experience and expertise
• Knowledge of healthcare workflows
• Familiar with adult education and best practices in regards to adult learning
• Prior experience working with physicians & APPs - highly preferred

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.