Physician Support Rep III- Genetic Counseling Assistant - University of Rochester

Responsibilities **Please submit a cover letter for review with your application.** **Position Summary:** The Division of Clinical Genetics at the University of Rochester Medical Center is seeking a full-time Physician Support Representative to join our team at Golisano Children’s Hospital. The University of Rochester is a major genetics service provider in upstate New York with highly successful genetics programs in pediatrics, adult medicine, neurogenetics, ocular genetics and prenatal/reproductive genetics. Our current clinical programs include Inborn Metabolic Disorders, General Pediatric and Adult Genetics clinics, in-patient consultation service and the collaborative multidisciplinary Craniofacial Team Clinic. We are in a major growth phase and increasing our programs to include multiple disciplines. With minimal direction, the position serves as a genetic counseling assistant directly supporting the work of six Genetic Counselors performing complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Candidate will be responsible for all clinic preparations, including but not limited to, optimizing provider-patient schedule, coordination of patient care, and information/data support. The candidate will also perform other duties as assigned. The candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities. **Responsibilities:** **Clinical Support** + Case preparation, attaining family history and medical records prior to genetic appointments + Help facilitate genetic testing and track clinical test results + Write letters of medical necessity and complete other paperwork/documentation/calls for health insurance coverage of genetic testing + Completing test requisition forms and assisting with the coordinating genetic testing + Packaging/sending out genetic testing blood kits, managing genetic test kit inventory + Assist in the maintenance of the genetic testing databases **Administrative Support** + Answer phone calls, assist patients in scheduling appointments, administer patient intake forms, etc. + Provide cross coverage for Physician Support Specialists when necessary. + Attends Division Meetings and other relevant meetings, as requested. + Provides clerical assistance, including distributing mail, create routine & non-routine mail correspondence to families & outside offices, scanning, faxing and errands. + Other duties, as assigned. **Provider Support & External Coordination** + Assists Providers in patient care transfer to external offices & departments. + Provides & requests all necessary medical documents & records to & from external offices and patients as needed. + Assists families with coordinating multi divisional appointments internal & external. + Reviews incoming patient visit referrals for proper scheduling and distribution. + Assists Providers with contacting families to provide test results. + Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. + Researches hospital medical records for information requested by physicians, insurance companies, & families. **Misc.** + Provides insurance companies with information needed for services, testing, & labs. + Obtain & place orders from families for specialty foods items for patients on low protein diets. + Assembles PKU kits for lab testing. **Qualifications:** + High School diploma required. + 2 years related work experience, or equivalent combination of education and experience required. + Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records (such as Epic) preferred. + Demonstrated customer relations skills (required proficiency) preferred. + High School diploma required. + 2 years related work experience, or equivalent combination of education and experience required. + Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records (such as Epic) preferred. + Demonstrated customer relations skills (required proficiency) preferred. The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **How To Apply** **Please submit a cover letter for review with your application.** All applicants must apply online. _EOE Minorities/Females/Protected Veterans/Disabled_ **Pay Range** Pay Range: $ 18.89 - $ 25.51 Hourly _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ Apply for Job + Careers + Sign In + New User **Location:** School of Medicine & Dentistry **Full/Part Time:** Full-Time **Opening:** **Schedule:**