Physician Services Cash Research Representative - Conifer Physician Services

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

The core responsibilities of a Cash Research Associate are to identify the correct location for the payments and determine how the money will be appropriately moved. This position is also responsible to locate payments identified as deposited by a patient or insurance company but not yet applied to the correct invoice. Posting the data involves using correct payment codes, FSC, and ANSI denial code to populate fields on the correct screen in the practice management system. Associate may be required to complete additional paperwork in order to reconcile batch. Associate may also be required to utilize multiple websites or communicate with multiple insurance companies via telephone in order to complete required task. All job functions must be completed with a minimum of errors. Associate must be able to work independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Manage holding/suspense accounts to maintain timely follow-up response
• Research payments identified as missing
• Enter alphabetic, numeric or symbolic data
• Contact Manager to resolve questions, inconsistencies, or missing data
• Learn computer applications as they relate to denial management systems; proficiency in at least 2 of the multiple practice management systems (Epic, IDX, ADS), and insurance carrier websites
• Assist cash applications department to locate missing EOB’s, patients, and various projects as assigned

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of Epic or IDX preferred
• Attention to detail-ability to maintain speed while upholding accuracy
• Knowledge of CPT, ICD-9, or medical terminology preferred
• Good communication skills
• Excellent problem-solving skills
• Intermediate knowledge of Excel
• Ability to meet deadlines and work as a part of a team
• Must be organized

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High School diploma or equivalency required, some college preferred.
• 1-2 years experience in Insurance/healthcare and/or previous data entry responsibilities

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment

Compensation and Benefit Information

Compensation

• Pay: $12.30-$18.40 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.