Physical Therapy Front Desk at Dedham Health and Athletic Complex

About Dedham Health and Athletic Complex

Dedham Health & Athletic Complex has been proudly serving Boston and the South Shore for over 35 years, including Westwood, Newton, Needham, Brookline, Hyde Park, West Roxbury, Norwood, and Jamaica Plain. We strive to be recognized as the premier health and wellness facility in the Northeast and to attract and retain a diversified clientele with our various programs and services, such as medical wellness, adult recreation and fitness, family fun and fitness, and outdoor summer recreation. Our dedicated staff works to provide our customers with exceptional service and expert instruction in a safe, enjoyable, and motivational environment resulting in consistent use and extraordinary experiences.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Dedham Health & Athletic Complex is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

The Front Desk/Receptionist performs all clerical and administrative duties for the medical office, including answering incoming telephone calls, greeting patients in a friendly manner, scheduling and confirming appointments, collecting copay/patient balances, managing patient and business records, and processing patient insurance.

Our hours are 7am-7pm so must have flexibility to work a mix of AM and PM shifts.

The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility (front desk, administrative assistant, etc.), preferably in a medical office. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with medical billing and/or record keeping is a plus.

RESPONSIBILITIES

• Greets all patients and visitors in a warm, sincere, and helpful manner
• Manages inbound phone inquiries and routes calls accordingly
• Schedules and confirms patient appointments
• Manages schedules for the therapists at the practice
• Maintains patient EMR charts
• Helps with patient billing and insurance
• Provides administrative assistance as needed
• Attends all staff meetings, trainings, and educational classes as required
• Maintaining referrals and authorizations for our patients
• Responsible for collecting Copays/Patient Balances
  
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required; some post high school education or training preferred
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent telephone skills
• Strong computer and internet skills, including Microsoft Office suite
• Medical billing and/or medical record keeping experience a plus

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