Physical Therapy Front Desk Admin Assistant - FULL TIME - Dedham Health and Athletic Complex

Dedham, MA 02026

About the Job

About Dedham Health and Athletic Complex

Dedham Health & Athletic Complex has been proudly serving Boston and the South Shore for over 35 years, including Westwood, Newton, Needham, Brookline, Hyde Park, West Roxbury, Norwood, and Jamaica Plain. We strive to be recognized as the premier health and wellness facility in the Northeast and to attract and retain a diversified clientele with our various programs and services, such as medical wellness, adult recreation and fitness, family fun and fitness, and outdoor summer recreation. Our dedicated staff works to provide our customers with exceptional service and expert instruction in a safe, enjoyable, and motivational environment resulting in consistent use and extraordinary experiences.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Dedham Health & Athletic Complex is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

The Front Desk/Receptionist performs all clerical and administrative duties for the medical office, including answering incoming telephone calls, greeting patients in a friendly manner, scheduling and confirming appointments, collecting copay/patient balances, managing patient and business records, and processing patient insurance. Our hours are 7am-7pm so must have flexibility to work a mix of AM or PM shifts.

The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility (front desk, administrative assistant, etc.), preferably in a medical office. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with medical coding/billing and/or record keeping is a plus.

RESPONSIBILITIES

Greets all patients and visitors in a warm, sincere, and helpful manner
Manages inbound phone inquiries and routes calls accordingly
Schedules and confirms patient appointments
Manages schedules for the therapists at the practice
Maintains patient EMR charts
Helps with patient billing and insurance
Provides administrative assistance as needed
Attends all staff meetings, trainings, and educational classes as required
Maintaining referrals and authorizations for our patients
Responsible for collecting Copays/Patient Balances
Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required; some post high school education or training preferred
Helpful attitude and friendly demeanor
Highly professional and dependable
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
Excellent telephone skills
Strong computer and internet skills, including Microsoft Office suite
Medical coding/billing and/or medical record keeping experience a plus

PI239897688

Source : Dedham Health and Athletic Complex