Coordinator, Digital & Print Content (12 month contract) - City of Brampton

Job Description

JOB TITLE:  Coordinator, Digital & Print Content

DEPARTMENT:  Corporate Support Services

POSTING NUMBER:  106061

NUMBER OF POSITIONS:  1

JOB STATUS & DURATION:  Temporary 12-Months

HOURS OF WORK:  35 hour workweek

LOCATION:  Hybrid Model*– when working onsite, you will report to the location of City Hall.

SALARY GRADE:  4

HIRING SALARY RANGE:  $76,866.00 - $86,474.00 per annum

MAXIMUM OF SALARY RANGE: $96,082.00 per annum

JOB TYPE:  Management and Administration

POSTING DATE:  April 25, 2024

CLOSING DATE:  May 2, 2024

AREA OF RESPONSIBILITY:

Reporting to the Manager, Creative Services, this role is responsible to coordinate, develop and execute Strategic Communication’s traditional and digital marketing programs, campaigns, activities and initiatives to increase public awareness, aid in building a positive reputation for our city through marketing communications.  Act as a key source on the Creative Services team in coordinating digital and print content amongst departments, internal teams, external partners and stakeholders. This position project manages all citywide newsletters, both digital and print from concept to creation.  

OPERATION SUPPORT

• Provide day-to-day traditional and digital creation, guidance and support for Marketing programs, processes, and project initiatives to meet operational needs and corporate service standards.
• Provide expertise in the development and support of new web based products and services as needs are identified.
• Enhance design and functionality by refining layout and navigation of multimedia content such as copy, photos, videos and usage on social media.
• Project manages and builds content for all citywide newsletters, both digital and print from concept to creation.
• Responsible for building all content, including writing and all visual content
• Ensures AODA compliance with regard to web content are upheld and other accessibility standards.

CUSTOMER SERVICE 

• Act as a key source of contact and provide guidance, advice and support to ensure coordination meets operational needs and corporate service standards.
• Partner with Mayor’s Office, Councillors and operating departments to assist in the development of various types of content storytelling, from writing to visual content creation
• Collaborate within the Marketing team, Graphic designers, Production team, Media team and Communication Advisors in the development and support of marketing initiatives.
• Escalate complex issues to appropriate level for resolution.
• Build and maintain a relationship with cross-functional departments, team and management to support coordination and ensure a thorough understanding of operational needs.

COMMUNICATION AND REPORTING

• Prepare visual / digital proofs, presentations and concepts as required accurately by established timelines.
• Present and convey concepts using formal presentations and facilitative exercises.
• Develop, redesign and improve workflows, methodologies and processes for maintenance and development of quality information and content.
• Create and maintain documentation and ensure necessary sign-offs and approvals meet policies and confidentiality.
• Provide measurement statistics on digital marketing initiatives using analytic reporting tools.

CORPORATE CONTRIBUTION

• Conduct research using internal and external resources to gain insight of market trends, current programs, marketing techniques and communication modes to support management and recommend ways to improve business processes, service solutions and best practices.
• Ensure all materials produced conform to department procedures and guidelines while maintaining Corporate Visual standards
• Maintain knowledge City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).

BUDGET SUPPORT

• Use of effective resource and expense management at all times to meet corporate policies and guidelines.

TEAMWORK AND COOPERATION

• Participate in project coordination and team meetings as required to meet operational needs.
• Work well within diverse groups in support of operational goals and objectives.
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional team.
• Provide support/backup as necessary.

SELECTION CRITERIA:

EDUCATION:

• Post-secondary degree or diploma in Graphic Design, Communications, Public Relations, Multimedia Studies or related field of study

REQUIRED EXPERIENCE:

• 3-5 years traditional and digital content development experience
• Experience in writing articles and editing for effective use on web and social platform posts
• Advanced experience with newsletters and social media tools including but not limited to Twitter, Facebook, Instagram

OTHER SKILLS AND ASSETS:

• Proficient in photo and video editing and publishing software such as but not limited to Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat, Director, Premiere), Constant Contact, as well as other newsletter and publishing platforms
• Demonstrated success in traditional and digital content production
• Experience working in a political environment is an asset
• Thorough Knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset
• Ability to identify business needs, initiate and coordinate project resource requests
• Solid Customer Service and interpersonal skills; Interface with internal and external customers to meet corporate service standards
• Solid Organizational skills; Detail oriented, well organized, able to coordinate activities and tasks meeting conflicting priorities and timelines
• Computer proficiency in Microsoft office/software

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.  

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #106061 by May 2, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.