Physical Therapist Assistant-In-house Registry - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Rehabilitation Services at Northwestern Medicine is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. Together with Northwestern University Feinberg School of Medicine, we are pushing boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care. 

Rehabilitation Services values building relationships with our patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve more patients, closer to where they live and work. While each of our locations has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission – Patients First

See what our staff have to say about working in the rehab department and at Northwestern Medicine! 

The Physical Therapist Assistant reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Description

• Demonstrates the four NM values of teamwork, patients first, integrity, and excellence in daily work and interactions.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.  Addresses questions and concerns promptly or identifies appropriate person and resources to do so.  Provides directions to help patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments.  Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others. 
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Demonstrates creative problem solving and diversity when adapting the treatment to special circumstances as evidence by team feedback and documentation.
• Demonstrates essential skill competencies in selecting the appropriate treatment modalities, equipment and protocols.  Evidenced by chart review.
• Completes daily notes that reflect patient’s response to treatment, actual performance, and an assessment as to status, relevant to the treatment plan and eventual discharge needs as evidenced by chart review, meeting all JCAHO documentation requirements (e.g., allows other therapists to continue treatment, allows for interpretation by payers, supports reimbursement).
• Demonstrates essential skill competencies in the use of treatment modalities, equipment and protocols. Adjusting the treatment plan accordingly and under the supervision of a licensed PT, evidenced by chart review.
• Collaborates with PT to manage the course of PT from the time of initial contact to discharge for functional progress, safety, and treatment outcomes as evidenced by documentation and team feedback.
• Adheres to department policy regarding documentation. All notes are entered into the electronic medical record.
• Completes daily notes that reflect patient’s response to treatment, actual performance, and an assessment as to status, relevant to the treatment plan and eventual discharge needs as evidenced by chart review, meeting all documentation requirements (e.g., allows other therapists to continue treatment, allows for interpretation by payers, supports reimbursement).
• Provides educational materials and methods appropriate to the patient’s level of understanding and motivation as evidenced by chart review, observation and team feedback.
• Participates in committees, department processes and special projects in accordance with clinical expertise and individual performance plan.
• Works to develop and maintain professional relationships with members of healthcare teams (ex: physician, nurse, case manager). Participates in internal and external marketing per department expectations. 
• Creates a culture of respectful communication by listening, asking for team member input, open and honest conversation, approachability, and timely acknowledgement of individual and team contributions.
• Accepts constructive feedback and can make timely changes as evidenced by written coaching forms/chart audits and team feedback.
• Proactively completes non-patient care responsibilities within established timelines (coverage notes, PTO/schedule change requests, bonus pay forms,and follow up phone calls).
• Contributes to educational efforts of department/clinic (e.g., in-services, journal clubs, new hire orientation, PI) as per department expectations.
• Actively participates in student clinical or observation programs by serving as a clinical instructor, mentor, or observation host as per department expectations
• Maintains productivity standards per department expectations
• Demonstrates willingness to flex schedule or assignment to meet patient care needs, staff meetings and department specific meetings outside of normal work hours

Required:

• Associates Degree in Physical Therapist Assistant Program
• BLS from the American Heart Association within 90 days of hire
• Licensed Physical Therapist Assistant in the state of Illinois

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.