Phone Operator - Smithtown Toyota

Smithtown Toyota is currently looking for a full-time appointment scheduler/phone operator to answer inbound service calls and schedule service appointments for both of our busy shops. This is a high volume, fast paced position, so the ability to multi-task is very important. Automotive experience and/or experience scheduling appointments is a plus.  Bilingual (Spanish speaking) strongly preferred. This position pays hourly plus commission.

What we're looking for:

• Strong customer service and computer skills
• Candidates that are reliable and punctual
• Good understanding of computer software and other automotive technologies
• Quick learner with a positive attitude and a pleasant speaking voice
• Must be able to pass a drug test and background check prior to employment

Responsibilities include:

• Greeting customers in a polite and professional manner
• Scheduling service appointments
• Answering basic questions regarding services (pricing, estimated timing, etc.)
• Transferring customers to the appropriate staff member when necessary
• Responding to voicemails left outside of business hours
• Perform other duties as assigned by Management

5 day work week with NO Sundays!  Saturday availability is a must.

Benefits include 401K, paid vacation, paid sick time, paid holidays and medical, dental and vision benefits after waiting period. 

Please submit your resume for consideration.