PHFS - Senior Case Manager - Shelter House

Title:  Senior Case Manager – Patrick Henry Family Shelter 

Department: Patrick Henry Family Shelter 

Reports to:  Assistant Director  

FLSA Status: Exempt 

Salary: $58-$63K

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.   

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).  In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums. 

About the Role: 

Under the supervision of the Assistant Director of Programs, the Senior Case Manager leads a team in providing services to households with children to prevent and end their homelessness.  The Senior Case Manager performs in-depth assessments of social, health, emotional, and economic needs of clients in order to develop and implement an individualized plan to secure and/or maintain permanent housing.  The Senior Case Manager leads the team in prioritizing housing by working closely with community organizations and the Housing Locator to make appropriate referrals, ensure service delivery, and provide consultation.  Senior Manager will provide direct support to Case Managers with phone screenings and diversion support. 

Requirements

How you will contribute: 

• Provide direct supervision to the case management team - the team works with families to prevent their homelessness, to resolve homelessness during their shelter stay, and to stabilize after they have been re-housed. 
• Support Case Manager’s in disseminating all relevant information pertaining to clients to all appropriate partners in a timely and professional manner in compliance with client confidentiality standards. 
• Institute ongoing review of client’s service plan and client’s participation with the service plan through attending and leading meetings with clients as well as during supervision meetings. 

• Enter accurate client data into HMIS in a timely fashion and ensure direct reports are also doing so. 
• Provide coaching and development support to direct reports through regularly scheduled one on one meetings (to include review of cases, documentation, personal and career development) and evaluations. 
• Support Case Managers in delivering complex case management for cases that demand higher level solutions and facilitate the client appeals process.  
• Run monthly review of case manager’s files and case notes in HMIS 
• Facilitate hiring and training of new case managers 
• Verify and approve CM timesheets and leave requests. 
• Manage and monitor referrals to the CoC’s Coordinated Entry System through HMIS. 
• Work directly with the Data Quality Team to input the new coordinated referral entries into HMIS 
• Manage the shelter’s intake phone and complete or delegate initial assessment of families referred for services.  This involves obtaining and assessing current housing situation, needs or special considerations, and also acquiring documentation of housing status from potential clients 
• Work directly with CSP on Region II referrals 
• Ensure successful placement for prevention, shelter, overflow motel, and rapid rehousing. 
• Keep the Region II Client List up to date  
• Provide daily capacity updates via email for shelter providers and OPEH 
• Take part in intake phone screening rotation, on call manager rotation, provide support for file audits, and intake process/intake form reviews 
• Take team meeting notes and provide support during weekly team meetings 
• Take part in quarterly intake providers meetings & provide outcomes of all programs  
• Participate in trainings as directed by supervisor. 
• Ensure compliance with all agency policies 
• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.). 
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment 

• Perform other duties deemed necessary to support the program and agency 

About You: 

Required: 

• A bachelor's degree in human services/ related field or commensurate experience 
• 3+ years of human services or direct services experience  
• Ability to prioritize competing priorities and make sound judgements 
• Strong public speaking and communication skills 
• Strong written communication skills 
• Valid Driver’s License 
• Willingness to work evenings and weekends as needed 

Preferred: 

• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic) 
• 2+ years of program and staff management 
• A Master’s degree in human services / related field 
• Experience leading/ supporting programs serving homeless families and victims of domestic violence/ sexual violence 

Physical Requirements: 

• Annual TB Test is required 
• Ability to sit or stand for long periods 
• Ability to lift items weighing 10-20 pounds 

Must be fully vaccinated against COVID-19 as defined by the CDC or qualify for a medical or religious exemption before starting work. 

ADA Statement:  Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 

Equal Opportunity Employer