PHFS - Director of Programs - Shelter House

Title:                 Director of Programs and Services (Region II)

Department:     Patrick Henry

Reports to:    Senior Director of Homeless Services - Fairfax

Salary Range:    $75,000 – 80,000

Location: Patrick Henry Family Shelter

FLSA Status:      Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.  Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role:

The Director of Programs & Services in Region II oversees the day-to-day operations (to include service delivery, program development, and facility maintenance) of the following programs serving households with children:

·        Prevention Services                

·        Emergency Shelter (Patrick Henry Family Shelter)

·        Rapid Rehousing Services      

 Working as part of Shelter House’s Leadership Team, the Director develops strategies for accomplishment of organizational and program goals in accordance with agency philosophy and core values. The Director is responsible for ensuring that best practices are implemented according to program type. The Director will collaborate with Fairfax County’s Office to Prevent and End Homelessness and non-profit providers serving households with children to ensure continual progress of the 10 Year Plan to Prevent and End Homelessness.

Responsibilities:

• Provide leadership, direction, and oversight for the Prevention Services, PHFS & Rapid Rehousing Services
• Actively participate in CoC meetings to promote interagency collaboration and continual progress of Fairfax County’s 10 Year Plan to Prevent and End Homelessness; adapt programs serving households with children in Region II to meet the changing needs of the population and community
• Provide direct supervision to the Assistant Director of Programs (ADP) and the Assistant Director of Operations (ADO).  Ensure coverage of all essential duties of each position in the staff member’s absence/position vacancy. Supervise interns as needed
• As the supervisor of the ADP, ensure the case management team implements a strengths-based, trauma-informed, solution-focused approach in all program types; support staff in delivering complex case management for cases that demand higher level solutions and provide support in handling mental or physical health crises
• As the supervisor of the ADO, ensure the Residential team supports residents using strengths-based, trauma-informed, housing focused models and maintains safety and security for shelter residents, as well as maintaining the building and the vehicle(s)
• Ensure all facilities are in compliance with health and safety regulations; address issues that arise in a timely manner
• Support the Assistant Director of Operations in assembling essential personnel to work during safety / weather emergencies; ensure safety and cleaning protocols are followed.
• Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations
• Develop and maintain program specific internal policies, procedures, and workflows - in line with Shelter House policies - taking current contract/funder requirements into account.
• Ensure regular customer satisfaction surveys are conducted according to contract requirements as a method of ongoing program evaluation and incorporate feedback into program design as appropriate.
• Facilitate the client appeals process related to extension requests, discharges, etc.
• Support the ADP in ensuring compliance with Fairfax County HMIS requirements; monitor and verify the completion of client records and accuracy of data
• Support Data program staff in ensuring staff compliance with HUD Data Standards and Fairfax County HMIS requirements; Collaborate with Data program staff to prepare for file audits and ensure consistency between paper and electronic records; prepare statistical and other reports, utilizing Data program staff when needed, to be used in community education, quality assurance activities, and contractual agreements.
• Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that program needs are met.  
• Provide coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations; verify and approve staff timesheets, leave requests, check request, and mileage reimbursements
• Serve in an on-call capacity to help staff address crisis issues
• Deliver speeches and presentations to external parties about the agency and homelessness at the request of the Development and/or Executive Team.
• In partnership with the Community Coordinator, ensure consistent communication of program needs (volunteers, in-kind donated items and services) are communicated regularly and ensure all accepted in-kind donations (monetary and non-monetary) are documented and tracked.
• Assist Director of Development in cultivating mutually beneficial relationships within the community to increase donor engagement, partnerships and reach through strategic introductions when appropriate.
• Exemplify the Shelter House core values (iCARE): Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Other Duties as assigned

Requirements

About You:

Required:

●       A bachelor's degree in human services/related field or commensurate experience

●       4+ years of progressive program and staff management

●       Ability to demonstrate excellent customer service, communication, teambuilding, and leadership skills.

●       Strong communication skills

●       Strong organizational and time management skills

●       Ability to prioritize competing priorities and make sound judgements

●       Creative, flexible, trauma informed

●       Valid Driver’s License

●       Willingness to work evenings and weekends when needed

Preferred:

●       A master's degree in human services/ related field

●       Experience leading/ supporting programs serving families or individuals experiencing homelessness.

●       Experience leading/managing in a residential or shelter environment

Physical Requirements:

●       Annual TB Test is required

●       Ability to sit or stand for long periods

●       Ability to lift items weighing 10-20 pounds

Benefits

·        Medical, Dental & Vision Insurance

·        401K contributions with a 4% employer match

·        11 Paid Holidays, a Floating Holiday and the opportunity to take your Birthday Off

·        Two Semi-Annual Team Building Events

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.