The Pharmacy Department at the Dana-Farber Cancer Institute places emphasis on the values of reliability, professionalism, cooperation, teamwork, communication, positivity and inclusiveness.   The Pharmacy Technician II, OPD (Outpatient) is responsible for providing support to pharmacy operations under the supervision of a
licensed pharmacist.  The Pharmacy Technician II, OPD will staff in pharmacy locations/areas as required.  Additional responsibilities may include training and orientation of new staff and providing support to more junior staff members.

This position’s work location is onsite, full-time on campus in Methuen, MA.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Click here to see a video of a "Day in the life of a Pharmacy Technician at Dana-Farber".  

Pharmacy Technician Duties:

1. Practices as a pharmacy technician in accordance with all federal, state, DFCI and Joint Commission policies, regulations and standards.
2. Fills medication orders according to policy, including proficiency with the most complex prescriptions and compounds.
3. Ensures timely delivery and/or completion of medication orders and/or supplies.
4. Utilizes multiple systems such as EHR (Electronic Health Record, Inventory Management Systems and other systems to complete and document duties. Troubleshoot as necessary.
5. Maintains the Pharmacy inventory: sorting, stocking, rotation of stock and expiration date checking. Accurately sends and receives inventory orders with minimal assistance.
6. Performs and documents quality control steps as required (e.g., barcode scanning, etc.).
7. Performs cleaning of sterile and non-sterile areas of the pharmacy as assigned.
8. Conducts the training and orientation of new staff members in any area.
9. Communicates and escalates issues or problems.
10. Provides ongoing support and mentorship to more junior staff.
11. Creates and revises training documentation for staff education.
12. Performs other duties as assigned.

Outpatient Technician Duties:

1. Resolves complex and urgent patient questions and responds to inquiries from providers, including appropriate escalation of issues when needed.
2. Handles complex claims-related adjudication and billing/insurance issues with little need for assistance.
3. Provides cross-coverage as appropriate by location (e.g. Research Pharmacy, Patient Care Coordinator roles).

Minimum Education:  
High school graduate or currently enrolled in an accredited entry-level degree program for Pharmacy or a related field.

Minimum Experience:
2 years of pharmacy technician experience.

License/Certification/Registration:
Massachusetts Board of Pharmacy Registration as a Pharmacy Technician required.  National Pharmacy Technician Certification (PTCB) must be obtained within 1 year of hire date.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to accurately perform complex pharmaceutical calculations.
• Ability to utilize pharmacy technology systems.
• Full proficiency in compounding of non-sterile products.
• Ability to independently troubleshoot issues and assist in resolution or escalation to the appropriate resource.
• Ability to treat all others (fellow pharmacy staff, patients, nurses, providers, support personnel, etc.) with the utmost professionalism and respect.
• Ability to effectively work within a collaborative team-focused environment.
• Participate in department meetings and functions to promote a successful and efficient pharmacy workgroup.
• Ability to train and orient new staff.
• Ability to effectively communicate both orally and in writing.
• Demonstrated critical thinking skills (ability to analyze information objectively and make a reasoned judgment).
• Strong attention to detail.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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