Pharmacy Technician Lead Representative - The Cigna Group
Warrendale, PA
About the Job
Accurate and timely execution of all assigned tasks in accordance with standard operating procedures, work instructions and supervisor direction. Distribution of workload and workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to supervisor and back up to team members. Supports productivity, quality and safety efforts by accurately operating production equipment, assisting in troubleshooting and rectifying issues, and participating in development of policies and procedures. Shift 1130a-830p, M-F, Rotate 10a-7p Every 3rd Friday.
ESSENTIAL FUNCTIONS
+ Ensure appropriate distribution of workload and workflow for assigned area including shifting resources and back filling as needed.
+ Accurately and responsibly operates production equipment to include but not limited to changing labels, cleaning printers, monitoring production equipment, and restocking materials.
+ Ensure appropriate teams are informed of equipment malfunctions.
+ Monitor the outbound docks and coordinate daily shipping needs.
+ Serve as the first line resource for questions/issues for team members.
+ Promote a positive work environment for team that supports high employee morale and job satisfaction.
+ Identify and document issues impacting performance and productivity of team members.
+ Provide input regarding solutions.
+ Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
+ Assist in the development and documentation of policies and procedures for technicians, including specific training materials and ensuring these documents are current and accurate.
+ Assist in training and validating technician staff regarding procedures.
+ Provide one on one training in addition to group sessions on an as needed basis.
+ Provide tips on how to get the job done more efficiently and accurately.
+ Ensure that all team members are cross trained to cover production functions.
+ Leading by example.
+ Stock packing boxes and supplies.
+ Other duties as assigned.
QUALIFICATIONS
+ High School diploma or GED required; Bachelor's degree preferred.
+ 2 – 3 years relevant experience.
+ Experience in a Specialty pharmacy setting preferred.
+ Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required. Strong verbal and written communication skills desired.
+ Strong attention to detail, accuracy, and quality.
+ Ability to learn internal systems, processes and programs as needed.
+ Problem solving skills.
+ Ability to handle high stress situations.
+ Flexible and adaptable.
+ Strong time management skills.
+ Lift 35lbs
Nicotine Notice - As a health services company, we strive to encourage a healthier lifestyle. Because of this, we test for nicotine use during our pre-onboarding drug screen as a requirement for hire. If you are actively working to quit using nicotine and are interested in being employed with Cigna, we will be happy to discuss this policy further with you during next steps in the process.
This role is subject to the CMS (Centers for Medicare/Medicaid Services) COVID-19 vaccine mandate. Full vaccination is required, meaning that workers in this position must have received one dose of the Johnson & Johnson vaccine or two doses of an mRNA vaccine before the first day of work.
ABOUT THE DEPARTMENT
Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients’ lives. We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
ESSENTIAL FUNCTIONS
+ Ensure appropriate distribution of workload and workflow for assigned area including shifting resources and back filling as needed.
+ Accurately and responsibly operates production equipment to include but not limited to changing labels, cleaning printers, monitoring production equipment, and restocking materials.
+ Ensure appropriate teams are informed of equipment malfunctions.
+ Monitor the outbound docks and coordinate daily shipping needs.
+ Serve as the first line resource for questions/issues for team members.
+ Promote a positive work environment for team that supports high employee morale and job satisfaction.
+ Identify and document issues impacting performance and productivity of team members.
+ Provide input regarding solutions.
+ Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
+ Assist in the development and documentation of policies and procedures for technicians, including specific training materials and ensuring these documents are current and accurate.
+ Assist in training and validating technician staff regarding procedures.
+ Provide one on one training in addition to group sessions on an as needed basis.
+ Provide tips on how to get the job done more efficiently and accurately.
+ Ensure that all team members are cross trained to cover production functions.
+ Leading by example.
+ Stock packing boxes and supplies.
+ Other duties as assigned.
QUALIFICATIONS
+ High School diploma or GED required; Bachelor's degree preferred.
+ 2 – 3 years relevant experience.
+ Experience in a Specialty pharmacy setting preferred.
+ Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required. Strong verbal and written communication skills desired.
+ Strong attention to detail, accuracy, and quality.
+ Ability to learn internal systems, processes and programs as needed.
+ Problem solving skills.
+ Ability to handle high stress situations.
+ Flexible and adaptable.
+ Strong time management skills.
+ Lift 35lbs
Nicotine Notice - As a health services company, we strive to encourage a healthier lifestyle. Because of this, we test for nicotine use during our pre-onboarding drug screen as a requirement for hire. If you are actively working to quit using nicotine and are interested in being employed with Cigna, we will be happy to discuss this policy further with you during next steps in the process.
This role is subject to the CMS (Centers for Medicare/Medicaid Services) COVID-19 vaccine mandate. Full vaccination is required, meaning that workers in this position must have received one dose of the Johnson & Johnson vaccine or two doses of an mRNA vaccine before the first day of work.
ABOUT THE DEPARTMENT
Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients’ lives. We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
Source : The Cigna Group