Pharmacy Technician, IPU - Humana
Harrisburg, PA
About the Job
Become a part of our caring community and help us put health first
The Consultative Pharmacy Technician 3 is a Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment and may apply intermediate mathematical skills.
Location: Must live in PA to work remotely
Schedule:
IPU Technician (After Hours Position)
7 days on, 7 days off
Thursday: 8:00pm – 8:30am ET
Friday: 8:00pm – 9:00am ET
Saturday: 8:00pm – 9:00am ET
Sunday: 8:00pm – 8:30am ET
Monday: 10:00pm – 8:30am ET
Tuesday: 11:00pm – 8:30am ET
Wednesday: 11:00pm – 8:30am ET
Summary
This role assists the IPU Technician Supervisor with handling the emergent needs of hospice patients in the IPU setting, as well as providing optimal customer service to the client
To be successful in the role the IPU Technician will be:
+ Proficient in using the various functions of Docuware, Microsoft based applications (Outlook, Excel, Word, Teams), Zetafax, and Infinity
+ Capable of handling faxed medication orders without supervision.
+ Knowledgeable of brand and generic drug names.
+ Familiar with Formulary.
+ Knowledgeable in the importance of maintaining accurate MARs and the gravity of profiling medications in a timely manner
+ Proficient in efficiently and accurately building an IPU-MAR and other IPU patient profiles.
+ Able to recognize each IPU Model and apply each IPU’s service and profiling specifics.
+ Contacting the hospice to verify or obtain necessary information, appropriately triage incoming calls and providing excellent and complete documentation.
+ Able to perform at established IPU goals while maintaining profile accuracy and call quality.
+ Proficient with ADS Troubleshooting
+ Proficient with troubleshooting knowledge of all afterhours protocols including, but not limited to: Customer Service issues, E3 Support, Vitas E3 Support, and afterhours specific processing for PCO related issues.
+ Maintaining accurate and precise call log documentation for every client / prescriber interaction
+ Assisting local pharmacies in adjudication of claims for emergent need medications
+ Able to appropriately escalate urgent requests
+ Able to assist with Compliance / ADS reports
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to work independently and accurately in a fast-paced environment
+ Must be able to comprehend documents received via fax
+ Excellent communication skills, both verbally and in writing
+ Ability to manage multiple priorities
+ Detail-oriented
+ Ability to prioritize work and work well individually as well as within the department
+ Excellent problem-solving skills
+ Ability to complete assigned tasks
+ Must possess excellent work habits
+ Ability to oversee workflow in remote sites
+ Ability to exhibit flexibility in tasks/scheduling, as requested.
+ Able to perform each responsibility satisfactorily
+ Adherence to schedule based on specified goal
+ Self-motivated
Education and/or Experience
+ One year of pharmacy technician data entry experience (2 years preferred)
+ Must be in good standing following Company requirements
+ Must have schedule flexibility
Computer Skills
+ Typing/data processing accuracy and speed required
+ Good windows-based computer skills
+ Proficient in Docuware and Infinity
Certificates, Licenses, Registrations
+ CPhT preferred
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expenses.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Use your skills to make an impact
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to work independently and accurately in a fast-paced environment
+ Must be able to comprehend documents received via fax
+ Excellent communication skills, both verbally and in writing
+ Ability to manage multiple priorities
+ Detail-oriented
+ Ability to prioritize work and work well individually as well as within the department
+ Excellent problem-solving skills
+ Ability to complete assigned tasks
+ Must possess excellent work habits
+ Ability to oversee workflow in remote sites
+ Ability to exhibit flexibility in tasks/scheduling, as requested.
+ Able to perform each responsibility satisfactorily
+ Adherence to schedule based on specified goal
+ Self-motivated
Education and/or Experience
+ One year of pharmacy technician data entry experience (2 years preferred)
+ Must be in good standing following Company requirements
+ Must have schedule flexibility
Computer Skills
+ Typing/data processing accuracy and speed required
+ Good windows-based computer skills
+ Proficient in Docuware and Infinity
Certificates, Licenses, Registrations
+ CPhT preferred
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expenses.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$43,000 - $56,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Enclara: Pharmacia Enclara Pharmacia is the nation’s largest full-service hospice and palliative care Pharmacy Benefits Manager, offering compassionate and cost-effective services to our most vulnerable patients. As a wholly owned subsidiary of Humana, Enclara works closely with hospice providers to reduce pharmacy costs, improve patient care and support caregivers through digital innovations, flexible medication access, one-on-one clinical support and excellent customer service.
About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Consultative Pharmacy Technician 3 is a Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment and may apply intermediate mathematical skills.
Location: Must live in PA to work remotely
Schedule:
IPU Technician (After Hours Position)
7 days on, 7 days off
Thursday: 8:00pm – 8:30am ET
Friday: 8:00pm – 9:00am ET
Saturday: 8:00pm – 9:00am ET
Sunday: 8:00pm – 8:30am ET
Monday: 10:00pm – 8:30am ET
Tuesday: 11:00pm – 8:30am ET
Wednesday: 11:00pm – 8:30am ET
Summary
This role assists the IPU Technician Supervisor with handling the emergent needs of hospice patients in the IPU setting, as well as providing optimal customer service to the client
To be successful in the role the IPU Technician will be:
+ Proficient in using the various functions of Docuware, Microsoft based applications (Outlook, Excel, Word, Teams), Zetafax, and Infinity
+ Capable of handling faxed medication orders without supervision.
+ Knowledgeable of brand and generic drug names.
+ Familiar with Formulary.
+ Knowledgeable in the importance of maintaining accurate MARs and the gravity of profiling medications in a timely manner
+ Proficient in efficiently and accurately building an IPU-MAR and other IPU patient profiles.
+ Able to recognize each IPU Model and apply each IPU’s service and profiling specifics.
+ Contacting the hospice to verify or obtain necessary information, appropriately triage incoming calls and providing excellent and complete documentation.
+ Able to perform at established IPU goals while maintaining profile accuracy and call quality.
+ Proficient with ADS Troubleshooting
+ Proficient with troubleshooting knowledge of all afterhours protocols including, but not limited to: Customer Service issues, E3 Support, Vitas E3 Support, and afterhours specific processing for PCO related issues.
+ Maintaining accurate and precise call log documentation for every client / prescriber interaction
+ Assisting local pharmacies in adjudication of claims for emergent need medications
+ Able to appropriately escalate urgent requests
+ Able to assist with Compliance / ADS reports
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to work independently and accurately in a fast-paced environment
+ Must be able to comprehend documents received via fax
+ Excellent communication skills, both verbally and in writing
+ Ability to manage multiple priorities
+ Detail-oriented
+ Ability to prioritize work and work well individually as well as within the department
+ Excellent problem-solving skills
+ Ability to complete assigned tasks
+ Must possess excellent work habits
+ Ability to oversee workflow in remote sites
+ Ability to exhibit flexibility in tasks/scheduling, as requested.
+ Able to perform each responsibility satisfactorily
+ Adherence to schedule based on specified goal
+ Self-motivated
Education and/or Experience
+ One year of pharmacy technician data entry experience (2 years preferred)
+ Must be in good standing following Company requirements
+ Must have schedule flexibility
Computer Skills
+ Typing/data processing accuracy and speed required
+ Good windows-based computer skills
+ Proficient in Docuware and Infinity
Certificates, Licenses, Registrations
+ CPhT preferred
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expenses.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Use your skills to make an impact
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to work independently and accurately in a fast-paced environment
+ Must be able to comprehend documents received via fax
+ Excellent communication skills, both verbally and in writing
+ Ability to manage multiple priorities
+ Detail-oriented
+ Ability to prioritize work and work well individually as well as within the department
+ Excellent problem-solving skills
+ Ability to complete assigned tasks
+ Must possess excellent work habits
+ Ability to oversee workflow in remote sites
+ Ability to exhibit flexibility in tasks/scheduling, as requested.
+ Able to perform each responsibility satisfactorily
+ Adherence to schedule based on specified goal
+ Self-motivated
Education and/or Experience
+ One year of pharmacy technician data entry experience (2 years preferred)
+ Must be in good standing following Company requirements
+ Must have schedule flexibility
Computer Skills
+ Typing/data processing accuracy and speed required
+ Good windows-based computer skills
+ Proficient in Docuware and Infinity
Certificates, Licenses, Registrations
+ CPhT preferred
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expenses.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$43,000 - $56,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Enclara: Pharmacia Enclara Pharmacia is the nation’s largest full-service hospice and palliative care Pharmacy Benefits Manager, offering compassionate and cost-effective services to our most vulnerable patients. As a wholly owned subsidiary of Humana, Enclara works closely with hospice providers to reduce pharmacy costs, improve patient care and support caregivers through digital innovations, flexible medication access, one-on-one clinical support and excellent customer service.
About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana