Summary

The Pharmacy Director is responsible for daily pharmacy operations, regulatory compliance, program planning, management, maximization of resources, and oversight of quality improvement for the pharmacy. Oversees pharmacy operational training, coaching, and providing performance feedback and recognition to pharmacy employees. Supervises departmental work activities, staffing, and scheduling to achieve business objectives.

Essential Duties and Responsibilities

include the following. Other duties may be assigned as necessary.

• Supervises staff in the non-dispensing site including pharmacists, pharmacy technicians and intake team members as well as ancillary staff at the location.
• Operates at a high level to ensure the cohesiveness, operational readiness, and direction of the team.
• Acts as an integral part of the pharmacy leadership team to help coordinate the activities in the Plano office with the overall pharmacy mission.
• Can assist pharmacists with both clinical and business-related duties.
• Travels for internal meetings as well as pharmacy-related conferences.
• Must Travel to the Nash location at least quarterly and other pharmacy sites as necessary.
• Participates in recruitment and hiring of potential new personnel.
• Assists in the preparation and implementation of pharmacy staff competencies.
• Performs performance reviews, at least annually, on pharmacy personnel.
• Participates/coordinates orientation and training of pharmacy, operations, and other organizational employees.
• Participates in branch management and inter-departmental meetings as required.
• Coordinates and leads site meetings as needed.
• Prepares and submits management reports as required.
• Participates in development of the branch budget for pharmacy operations.
• Guides pharmacy toward achievement of monthly, quarterly, and annual projections based on financial and management objectives.
• Follows established channels of authority and communications throughout the organization.
• Maintains on-call schedule for pharmacists and covers as needed.
• Performs special tasks or projects as requested.
• Helps to develop, update, an implement policies and procedures.
• Obtains pharmacist licenses in other states requiring pharmacist licensure for the facility to be licensed as a pharmacy.
• Provides oversight/guidance of clinical decision-making, clinical operations, and technical expertise on aspects of program including those that pertain to URAC/ACHC accreditation and Board of pharmacy requirements
• Identifies and helps resolve recurring issues impacting team key metrics.
• Demonstrates knowledge and understanding of leadership within the framework of planning, directing, coordinating, and providing/improving the delivery of service to customers
• May serve as the PIC for the pharmacy and demonstrate thorough knowledge of all regulations and laws that apply to a Class G pharmacy (non-dispensing)
• Assesses pharmacy’s compliance with operational regulatory requirements and assists in preparation for inspections as needed.
• Assists in the assessment and optimization of pharmacy workflows to optimize pharmacy resources and operational efficiencies.
• Works with all departments to process urgent or high touch prescriptions in the facility through all stages of the specialty process, completing steps independently if trained in that function.
• Assigns and monitors workload and assists with scheduling as needed to ensure optimal coverage.
• Works collaboratively with team members to ensure that best practices are shared
• Serves as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution
• Provides high quality services to the home-care patient and the home-care referral source.
• Consistently represents the company in a professional manner.
• All other duties as assigned.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provides the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
• Possesses a strong knowledge base in specialty home infusion pharmacy.
• Strong knowledge base of immune globulin preferred.
• Possesses the necessary supervisory/management skills and/or experience to supervise the pharmacy aspects of home infusion therapy.
• Effectively plans and problem solves.
• Possesses good organizational and time-management skills.
• Dependable attendance and job performance.
• Possesses the ability to multi-task and frequently change direction.
• Willingness to work a flexible schedule based on business needs
• Exceptional customer service skills
• Excellent interpersonal and communications skills
• Strong team player
• Commitment to company values
• Ability to work in fast- paced production environment with a strong attention to detail.

Education and/or Experience

• R.Ph. or Doctor of Pharmacy
• Current, unrestricted Pharmacist license in the state in which the facility is located (TX) – or willingness to obtain said license within 90 days of hire.
• Qualifications to perform clinical oversight for the services provided
• At least 3-years of management experience in a specialty or home infusion pharmacy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.