Pet Resort Supervisor - Pooch Hotel
Newton, MA 02460
About the Job
POSITION OVERVIEW
The Team Supervisor, reporting to the General Manager and Resort Manager, supervises the day-to-day operations of the hotel/resort by leading their shift team to deliver an exceptional experience for furry guests and their pet parents. This includes managing and coaching the team to maintain quality and cleanliness standards, adherence to policies, and delivery of guest care including playgroup management, meals, and services execution.
Benefits include:
- 401 (k)
- 401 (k) matching
- Employee assistance program
- Health savings account
- Paid time off
- Health, dental, vision, life insurance
Essential job activities include:
- Supervise hotel/resort operations per schedule and standards
- Supervise and set the example for the team in proper execution of all tasks as it relates to guest care and comfort.
- Train new team members and provide ongoing coaching to existing team
- Ensure the completion of daily operations that ensure the safety, cleanliness and maintenance of the hotel/resort
- Work front reception desk when needed, including check-ins/check-outs, pet registrations, customer emails and phone inquiries from Pet Parents
At Pooch Hotel, we're so much more than a dog kennel. We love looking after your four-legged family member. We also offer doggie daycare, training, and a dog grooming salon, so your pet's entire experience is like a luxury vacation at a resort.