Personal Lines Customer Service Representative - iStaff Pros, Inc.

We're seeking an ambitious, hardworking and friendly Personal Lines Customer Service Representative to be part of our growing team in Mission Hills, CA! Our family owned agency prides themselves in providing top level customer service. This position will be responsible for assisting through administrative and customer support tasks.

• Assist with inbound customer calls
• Assist clients to resolve general service inquiries as needed
• Follow-up with existing and potential clients
• Review billing questions with clients
• Perform other duties as assigned

The ideal candidate will:

• Have a high-energy, positive approach
• Be able to meet individual performance metrics goals
• Successfully juggle multiple priorities at any given time
• Possess outstanding written and verbal communication skills
• Understand basic product, billing and processing guidelines
• Accept feedback when offered and works well with others
• Maintain positive and upbeat written and verbal communication
• Research and identify timely solutions to client-related problems
• Have solid computer skills with knowledge of Windows and Microsoft Office
• Bilingual in Spanish is preferred

• High school or equivalent (Required)

• Active Property and Casualty insurance license (CA)

• Competitive guaranteed hourly wage
• Commission and Bonus opportunities
• Holidays off
• Paid time off
• Licensing and Continuing Education reimbursement
• Paid product training
• Career advancement opportunities
• Employee Rewards and Discounts
• And much, much more!