Personal Lines CSR/Account Manager - KOVR

Personal Lines CSR/Account Manager

We are a collaborative, forward-thinking agency, searching for an enthusiastic, results-oriented person to join our team. We believe relationships matter and our goal is to provide a high-quality level of service to both clients and prospects.

This is a hybrid position in the Los Angeles area.

Essential Functions and Responsibilities

• Provide outstanding and prompt support to all customers and prospects.
• Ability and willingness to write new business from warm leads.
• Service a book of business by renewing, rewriting and cross selling additional policies.
• Efficiently and effectively manage and resolve problems with a sense of urgency.
• Be very clear and concise in both spoken and written communication.
• Document communication and information in Agency Management System.
• Stay informed and educated within the personal lines insurance market; including carrier coverages, exclusions, and ability to know what carriers to use in hard to place markets.
• Proactively reach out to customers to finalize sales and round out accounts.

Knowledge, Skills and Abilities you bring to the position

• Active California Property & Casualty (P&C) Insurance License
• 3+ years personal lines customer service experience in retention, rounding accounts, rewriting and writing new business.
• Accurate and concise verbal and written communication skills.
• Strong organization and time management skills.
• A team player with a do what it takes work ethic.
• Interpersonally skillful with the ability to assess and deescalate problems in real time.
• Experience servicing and selling insurance with multiple carriers.
• Ability to easily adapt to multiple systems.

Competitive Benefits offered.