Personal Lines Bodily Injury Adjuster - Reserv

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

As a Personal Lines Bodily Injury Auto Adjuster, you will play a critical role in handling and resolving auto insurance claims involving bodily injuries. You'll be responsible for investigating, evaluating, and negotiating claims, ensuring a fair and timely resolution for all parties involved. This role requires a deep understanding of policy coverage, liability assessment, and medical terminology to effectively determine the validity of claims and negotiate settlements.

Who you are

• Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org.
• Passionate specialists who care about the customer and their experience.
• Empathetic. Exercises empathy and patience towards everyone interacted with. 
• Has a sense of urgency. That does not mean working at all hours.
• Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client's best interest. 
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution.
• Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution. 
• Anti-status quo. Not just wishing things were done differently but taking the appropriate actions to ensure it. 
• Communicative. Professional written and oral communication with all parties to a claim.
• And did we mention a sense of humor? Claims are hard enough as it is. 

What we need

We need you to do all the things typical to the role:

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner. 
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Work with the APD team on the handling of property damage claims. 
• Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input to continuously develop claims guidelines, best practices, and process improvements.
• Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. All the while keeping our clients updated where needed.
• Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Minimum of 3 years of experience on point and concentrated in personal lines bodily injury claims adjusting, ideally with:
• Third-party PD
• Third-party bodily injury, including catastrophic losses
• UM/UIM bodily injury
• Litigation experience
• PIP a plus, but not required
• Additional experience with commercial bodily injury claims is highly preferred
• Have active adjuster license(s) and be willing to obtain all licenses within 60 days, including completing state-required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims need

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!