Personal Lines Account Manager - Jacksonville - Biltmore Insurance Services

Join Biltmore Insurance Services, a reputable insurance agency dedicated to providing exceptional customer service and maintaining strong client relationships. Our Jacksonville area location grounds us in the community while offering the flexibility of a remote work environment. At Biltmore, we value our team members and prioritize a positive and inviting work culture that promotes growth and success for all.

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

• Client Management: Serve as the main point of contact for clients, assisting them with their insurance policies and addressing any concerns they may have.
• Policy Administration: Manage and maintain client policies, ensuring accuracy and compliance with regulations.
• Renewal Process: Facilitate the renewal process for clients, providing them with the necessary information and options to make informed decisions.
• Claims Assistance: Help clients navigate the claims process, advocating on their behalf and ensuring timely resolution.
• Customer Relations: Build strong relationships with clients, understanding their needs and preferences to provide exceptional service.
• Continuous Improvement: Stay informed about industry trends and changes to continuously enhance your knowledge and service delivery.

• Licensing: Active 20-44
• Experience: 2 - 4 years' experience in an account manager role. 1 + years' experience with high value homes.
• Commercial Lines experience is advantageous
• Communication Skills: Excellent verbal and written communication abilities.
• Client Focus: Strong commitment to meeting and exceeding client expectations.
• Adaptability: Ability to thrive in a hybrid remote work environment, demonstrating flexibility and productivity. Must be able to work in a fast past environment.
• Team Collaboration: Work effectively within a team setting, fostering positive relationships and synergy.
• Technology Proficiency: AMS is preferred, Microsoft Office suite, and insurance-related applications.