Personal Computer Support Technician Services - Abacus Service Corporation

Philadelphia, PA 19106

About the Job

Job Description:

Candidates Request Form
1	Job Title	Personal Computer Support Technician Services
2	Client Company/Dept. Name	Department of Justice Office of U.S. Attorneys
3	Address	U.S. Attorney's Office 615 Chestnut Street Suite 1250	City Name	Philadelphia	State Name	PA-Pennsylvania	Zip Code	19106	If others (Address)
4	Bill Rate	Min: $	Max: $
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6	Duration of the project	Project Start Date	Dec 15,2023	Project End Date	Dec 15,2024
7	No. of Openings	1	No. of Maximum Submissions	2
8	Job Description	The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. topics. Advises, prepares, and briefs staff members who appear before the media for the best possible presentation. Represents the U.S. Attorney's office before the media at the U.S. Attorney's request. Coordinates all aspects of public appearances and press conferences, including notification of appropriate persons and confirmation of date, time, location, security, audience, and subject matter. Special Requirements Attention to Detail: Installing, configuring, and upgrading commonly used hardware and software systems. Oral Communication: Providing user training and assistance on a variety of routine applications; Advising others on the technical development of web pages. Technology Application: Providing IT customer service and support in troubleshooting, recovering, and resolving recurring hardware/software problems; Providing technical advice or assistance to others. Physical Demands Largely sedentary role: however, regular moving of IT equipment with the use of a file cart and visiting desks to assist users.
9	Skill set info	• Have project management and organizational skills. • IT concepts, principles, methods, and practices. • Internet technologies to analyze the internet potential of systems, networks, and data. • New and emerging information technologies and/or industry trends.
10	Education	Have degree in IT such as Information Technology and Information Systems, Computer Science, Information Science, or relevant professional job experience
11	Certifications (if required)	The resume(s) shall list the Key Personnel's security clearance level, training and certifications if any.
12	Documentation Required for submission	Provide up to three (3) professional references for each proposed key personnel that can provide past performance information related to the type of work described in the Statement of Work. Past performance is a measure of the degree to which the proposed key person satisfied its customers in the past and complied with Federal, state, and local laws and regulations (e.g., how well the key person did the work/complied in the past).
13	Work Hours	40 hours
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15	Work authorization required	US Citizen Only
16	Relocation is accepted	Yes
17	Remote work	No
18	Additional Notes if any

Source : Abacus Service Corporation

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