Performance Optimization Manager - City National Bank

PERFORMANCE OPTIMIZATION MANAGERWHAT IS THE OPPORTUNITY?The Performance Optimization Manager facilitates operational changes and process improvement initiatives designed to achieve significant results in the key areas of quality, cost effectiveness, and service delivery, process redesign and outcomes measurement.Works o complex issues where analysis of situations or data requires in-depth evaluation of variable factors.
Solves complex problems, takes a broad perspective to identify solutions.What you will doLead efforts to identify process improvements, working collaboratively across multiple departments to identify impacted parties, business partners, and resources requiredDevelop and design processes that support business needsPerform gap analysis between present conditions and future operations needs and identify solutionsProvides direction and oversight to project teams to design and implement solutions that meet applicable business requirementsMeasure process improvement benefits after changes are implementedPartner with process owners to identify and leverage best practices to achieve maximum results to eliminate waste/ cost of poor performance and deliver sustainable and repeatable changeDesign, drive and perform operational analysis of processesAssist other functions in identifying and implementing opportunities to improve program and process effectivenessPlan, develop and coordinate training in process improvement changesIdentify and facilitate process improvement projects, training/ workshops to drive cultural changeSupport other departments as needed and perform other duties as required by managementMust-Have*Bachelor's Degree or equivalentMinimum 8 years of quality/process improvement work experienceMinimum 5 years of experience in project managementMinimum 5 years of experience in financial industrySkills and KnowledgeComfortable working autonomously in a fast paced environment with information evolving over timeDemonstrated sound judgement and decision makingUses advanced logic to make highly complex judgements with a material impact at the firm level.Ability to assess current state, analyze gaps between current and desired future state, and create a detailed implementation strategy to achieve future state.Ability to gather, arrange, compile, interpret, analyze, summarize and evaluate information and data to identify enhancement opportunities and formulate conclusions and recommended actions.Authoritative knowledge and deep understanding of the banking industry and the competitive environment.Familiarity with US bank regulations, risk management and operations.Extensive knowledge of the practices and regulations that govern the banking industry and the implications of federal, state and local regulations.Superior critical thinking, problem-solving and analysis skills.Understanding of market segments, business models, customers and competitors; and/or proven ability to learn new markets/businesses very quickly.Extensive understanding of the principles and practices associated with the analysis of business operations.Understanding of complex compliance and risk programs for the financial services sector.Exceptional data-driven problem solving and creativity.Knowledgeable of industry issues and competitive products/services; and/or proven ability to learn new products/services quickly.Ability to influence key stakeholders.Ability to execute on solutions within a matrixed function organization.Higher order analytical skills – analyze, synthesize and interpret divergent input.Excellent communication skills and executive presence.Ability to work collaboratively across a matrixed functional organization.Ability to set priorities, objectives and goals.Advanced problem-solving skills, with exceptional attention to detail.CompensationStarting base salary: $111,408 - $189,738 per year.
Exact compensation may vary based on skills, experience, and location.
This job is eligible for bonus and/or commissions.*To be considered for this position you must meet at least these basic qualificationsThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.
Get an inside look at our Benefits and Perks.INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank is an equal opportunity employer committed to diversity and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'ABOUT CITY NATIONALWe start with a basic premise: Business is personal.
Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.