Performance Manager / Data Scientist - Transdev
Phoenix, AZ
About the Job
Overview:
Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for our clients autonomous driving testing and service development efforts.
In this role, you will serve as an integral member of the Performance Team. You will support the different departments of Transdev Alternative Services by managing, developing, and improving activities related to operational performance and service level management..
You are responsible for building the data analysis and reporting infrastructure to be able to deep dive, analyze and report on key performance indicators and service levels, in order to identify performance improvement opportunities, and implement them. This role is responsible for comprehending ideal process flows, identifying, recommending and leading the problem-solving initiatives for improving, strengthening and sustaining the division.
Key Responsibilities:
- Build and maintain dashboards and reports for relevant KPIs and Service Levels
- Develop and deploy essential process improvement techniques and tools, manage performance improvement process in a direct role
- Develop and deploy needed metrics to coordinate with existing operational performance KPIs by inserting lean metrics to demonstrate the business value and measure total productivity gains,
- Diagnose problems and develop streamlined process flows, tools and dashboards to eliminate waste and ensure efficiencies
- Mentor peers and influence operational teams to think differently, ensuring a bottom-up approach to decision-making and empowerment at correct levels
- Participate in client and prospective client meetings to illustrate and differentiate Transdev from its competition
- Other duties as required
Required Education and Experience:
- Must be 21 years old;
- Bachelor’s degree or equivalent experience in Business Administration, Logistics, Transportation, and or related field preferred.
- 5 or more years of relevant management and leadership experience required.
- Experience in tech, start-up, and/or AV industry is strongly preferred.
- Strong background in transportation and/or logistics is highly preferred.
Required Knowledge Skills and Abilities (KSAs):
- Must have good attention to detail and be able to quickly and concisely describe their thoughts;
- Capable of responding quickly and simultaneously to multiple scenarios;
- Ability to maintain positive relationships with clients, employees, and support departments.
- Remain flexible and agile for changing business needs and/or projects.
- Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
- Working knowledge and proficiency with Microsoft Office and/or GSuite programs and the ability to manage and manipulate data in spreadsheets and databases.
- Ability to resolve complex operational problems
- Strong logic and analytical skills
- Must have a strong ability to adapt well to rapidly changing environments with ambiguous direction, and dynamic strategies.
- Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments.
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Proficiency in scripting languages like JavaScript (JS) or Python for automating tasks and building functionalities.
- Working knowledge of RESTful APIs, including experience with designing, implementing, and consuming APIs.
- Ability to maintain and manage data sources, including querying databases using SQL language.
- Proven experience working within the Google Cloud Platform (GCP) environment, including familiarity with its core services (e.g., BigQuery, Cloud Storage, Cloud SQL).
Physical Requirements:
- Travel 30% of the time.
- Occasional standing, walking, and sitting.
- Long periods of sitting.
- Use hands to finger; handle or feel; and talk or hear
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
- Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Most work is accomplished indoors
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act
Source : Transdev