Performance and Development Manager at Credence Management Solutions, LLC

Overview

Team Credence is a multi-company partnership proudly led by Credence Management Solutions, an industry leading government contractor with a longstanding commitment to USAID and its global health and humanitarian missions. In concert with our small business partners—ZemiTek (8(a), EDWOSB), Claro KC (SB), EnCompass (WO), and Global Emergency Group (SB)—Team Credence operates as one team, bringing together exceptional USAID institutional support experience, technical leadership, and an unmatched commitment to BHA and its mission. 

USAID’s Bureau for Humanitarian Assistance (USAID/BHA) is the lead federal coordinator for international disaster assistance. USAID/BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by supporting at-risk populations to build stable foundations to withstand humanitarian shocks and stresses. Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability. 

The Performance and Development (P&D) Manager is part of a team under the direction of the BHASC Deputy Program Director (DPD) for Staffing and the P&D Advisor focused on helping BHASC staff grow and succeed in their roles through performance management, staff development, and contract administration. In close coordination with BHASC Task Leads and functional team managers, the P&D Manager engages in all aspects of personnel management—including recruitment, onboarding, orientation, staffing, performance management, and staff development. Reporting to and guided by a Senior P&D Manager, the P&D Manager also serves as a key point of contact for client routine staffing and performance needs.  

Responsibilities include, but are not limited to the duties listed below

Orient BHASC Staff for Success 

• Support staff’s development, performance, and growth through facilitating their understanding of job-related competencies and ensuring the provision and receipt of relevant and useful performance feedback. 
• Identify and monitor individual staff’s learning needs such as courses, stretch assignments, coaching, or other development options to support their ongoing performance and growth.  
• Work with staff on establishing objectives, training plans, and routine self-assessments as a part of BHASC’s continuous performance management cycle. 
• Work with BHASC Task Leads, managers, and client technical points of contact to monitor workloads, gather performance feedback, and identify appropriate interventions depending on need. 
• Maintain regular touchpoints with assigned staff to provide feedback, guidance, coaching, care, and support. 
• Conduct workshops for new and existing staff that set clear expectations regarding contract purpose and deliverables; performance standards and performance management; BHASC values of accountability, capability, and collegiality; and available management support. 
• Support the development and delivery of job-focused training, bootcamps, and other sessions designed to help staff to succeed in their roles. 

Support the Building and Maintenance of BHA’s Workforce 

• Work with DPD Staffing and P&D team on workforce planning, succession planning, resource allocation, and identifying growth opportunities for staff. 
• Engage regularly with BHASC Task Leads, assigned functional teams, and assigned client points of contact to understand and anticipate needs; provide strategic input; and support proactive problem-solving. 
• Collaborate with BHA technical points of contact and other stakeholders to develop staffing plans that both fulfill client needs and support staff development and wellbeing. 
• Support the recruitment of staff in close coordination with the Recruiting Team and BHASC company leads, including assisting with the drafting of position descriptions, clarifying client staffing needs, and facilitating and conducting interviews. 
• Participate in outreach activities to attract candidates across a wide variety of requirements.  May include job fairs, alumni presentations, outreach at professional conferences, and other outlets identified for reaching candidates for USAID/BHA. 

Administration 

• Support time and attendance tracking, travel requirements, and other administrative and human resource activities in compliance with BHASC companies’ and contract policies. 
• Work with the P&D Team to develop and maintain BHASC guidance documents and staff resources to ensure staff contract-wide meet company, contract, USAID/BHA, and USAID requirements, and that policies are applied fairly, equitably, and consistently across the workforce. 
• Communicate regularly with the DPD Staffing, P&D Advisor, and wider P&D team on issues related to administrative, programmatic, or operational support. 

Other 

• Travel internationally and/or domestically, as necessary. 
• Perform other related duties as assigned. 

Education, Requirements and Qualifications

• Minimum Education and Experience 

• MA/MS and 0 years of relevant experience, OR 

• BA/BA and 2 years of relevant experience, OR 

• High school diploma and 6 years of relevant experience 

• Experience must culminate in a set of responsibilities similar to those of this position. 

• Preferred Education and Experience 

• MA/MS and 4 years of experience with responsibilities in determining strategic objectives for a group; team oversight, including performance management and feedback; stakeholder engagement; or learning and development, OR 

• BA/BA and 6 years of experience with responsibilities in determining strategic objectives for a group; team oversight, including performance management and feedback; stakeholder engagement; or learning and development. 

• Relevant degrees include but are not limited to international relations, global affairs, international development, public administration, business management, communications, education, and organizational development. 

• Required to have US citizenship with the ability to obtain and maintain a Secret Clearance.  

• Familiarity with international development and/or humanitarian assistance preferred. 
• Familiarity with USAID, including USAID/BHA, preferred. 
• Excellent interpersonal and customer service skills  
• Exceptional verbal and written communication skills 
• Excellent organizational skills and attention to detail.  
• Excellent time management skills with a proven ability to meet deadlines.  
• Strong analytical and problem-solving skills.  
• Proficient with Microsoft Office Suite or related software.  
• Demonstrated flexibility and adaptability to changing circumstances. 
• Ability to travel internationally and/or domestically approximately <5%, as needed. 

Working Conditions and Physical Requirements:  

• In-person work requirement with the ability to telework; 
• Lifting in excess of 25 lbs, standing for long periods of time, transporting equipment, etc. may be required depending on role. 

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to meet obligations. Pursues efficiency and effectiveness and adheres to organization policies and procedures. 

• Collegiality: Recognizes that everyone at BHA and USAID unites in a common purpose and respects each other's abilities to work toward that purpose. Treat others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Adheres to organization philosophies on culture, diversity, and inclusiveness. 

• Capability: Assesses and recognizes own strengths and weaknesses; pursues professional development aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization. 

Full pay range for this position is $120,000.00 to $130,000.00 per year, with the starting wage determined based on candidate’s knowledge, skills, experience, as well as budget availability.