Per Diem Patient Care Coordinator - Financial Counselor (Marin Health Onsite) - Kentfield, CA - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

This position is per diem. Employees are required to work any shift between the hours of 8:00 AM - 5:00 PM including the flexibility to work occasional overtime and weekends based on business need. Our office is located at 250 BON AIR RD, KENTFIELD, CA, 94904.

We offer weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities: 

• Handle inpatient notifications to payers when patients come in as inpatient notifying insurance they are in for a visit.

• Act as a point of contact for service collection deposits. 

• Counseling patients for procedures and stay details

• Answer and answer outbound or inbound calls as needed.

• Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation.

• Meets key performance goals established including quality and attendance.

• Maintain confidentiality.

• Other duties, as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must be 18 years of age or older

• 1+ years of registration/ patient access experience

• 1+ years of experience in working with healthcare insurance / payers

• 1+ years of experience in Customer Service OR related call center environment

• Ability to perform basic mathematics related to payment calculation

• Ability to successfully complete the Patient Access training classes and demonstrate proficiency of the material

• Ability to work any shift between the hours of 8:00 AM - 5:00 PM including the flexibility to work occasional overtime and weekends based on business need

Preferred Qualifications:

• Bachelor’s Degree (or higher) in Healthcare Administration, Business Administration, Finance, Accounting, OR a related field

• 2+ years of experience in a hospital patient registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and / OR other revenue cycle - related role

• Understanding of insurance benefits

• Basic knowledge of ICD - 9 (10) and CPT terminology

• Understanding of medical terminology

• Understanding of insurance policies and procedures

• Working knowledge of medical terminology

• Experience in requesting and processing financial payments

• Knowledge of charity care programs as well as the various government and non - government programs

Soft Skills:

• Ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly

• Ability to learn, understands, and applies new technologies, methods, and processes

• Ability to be a self - starter and work independently and as a team to achieve a common goal

• High sense of responsibility and accountability; Takes ownership and initiative

• Results - oriented with an eye toward the end - goal and business results as the objective

• Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s)

• Professional demeanor and positive attitude; customer service orientation

• Proficient computer skills

• Proficient data entry and typing skills

• Basic verbal skills required to take direction from leadership and collaborate with co - workers to perform job function

California Residents Only: The hourly range for California residents is $16.00 - $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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