People Resources Manager - Sage Hospitality

The Bidwell Hotel and High Horse Restaurant + Bar is seeking a Manager of People & Culture to join our team in serving associates & guests with creativity and passion. The ideal candidate will be energized by the idea of providing outstanding service to our guests and stellar support to our hourly associates.

The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city’s shopping, dining, and top attractions. Those seeking a quintessentially Portland flavor enjoy our hip High Horse Restaurant and Bar featuring an elevated selection of regionally inspired food and drinks. When a relaxing oasis is the destination, our exclusive M Club Lounge is the perfect spacious yet cozy refuge. Groups are served with VIP status in our event space, and private dining room. Our staff is tuned in to discover how we can personalize the guest experience to put The Bidwell and High Horse Restaurant + Bar among great memories shared and repeated.

Corporate People Resources Manager, SM manages all aspects of People Resource (PR) supporting activities for his/her assigned properties while balancing, supporting and addressing challenges and opportunities. The Corporate People Resources Manager will focus is on HR generalist support, company-wide HR analytics, and process improvement initiatives.

PR Data Analytics

• Drive proactive analytics and business intelligence for People Resources department.
• Conceptualize, create, iterate and maintain dashboards for tracking key metrics and driving business recommendation.
• Strong knowledge how to manage and analyze structured and unstructured data using Microsoft Excel.
• A highly analytical and curious mindset to define relevant metrics and translate analytic insights to drive strategy, action and recommendations.
• Built clear and easy to understand dashboards and data visualizations.

Process Improvement

• Serve as a change agent to challenge existing processes in place. Use data to communicate and support the opportunities that exist.
• Recommend and implement best practice processes and procedures that will improve PR operational efficiencies and employee and internal customer experiences.
• Facilitate process improvement teams and drive the definition, development, and documentation of objectives, deliverables, on a project-by-project basis in collaboration with various departments including property Human Resources Directors.

HR Communication

• Write, design, and deliver HR communication on a variety of topics
• Creatively craft and reinforce our key messages in ways that ensure brand and cultural consistency
• Oversee continuation of HR communication that require monitoring, tracking, and outreach.

Talent Management

• Plan, develop, coordinate and direct the People Resource function at the properties to retain, develop and motivate associates in an effective manner in accordance with policies and procedures and federal, state, and local laws and regulations while limiting liabilities and promoting a safe, fair, positive work environment.
• Assist and manage the recruitment, interviewing, hiring and orientation processes to maintain staffing levels with qualified individuals while complying with SOPs, federal, state and local laws and regulations.
• Oversee adherence to performance management including monitoring performance evaluations to make certain they are completed and submitted on a timely basis. Facilitate development and monitoring of associate performance improvement plans.

Training

• Plan, implement and coordinate management, hourly and supervisory training programs including company core training and brand required training programs to develop quality managers and associate and limit hotel liability.
• Assist with system training for all managers. Implementation of company-wide initiatives to support leadership brand.

Associate Relations

• Counsel and train managers on associate relations issues, resolve associate grievances, conduct management exit interviews and examine all exit interviews for trends. 
• Implement various associate relations programs to maintain a pro-associate environment that ultimately limits turnover and facilitates high associate engagement and limits turnover.
• Support property leader to develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication, discipline and terminate as appropriate.
• Ensure all associate relations activities are administered consistently and in a timely manner.
• Notifies the General Manager and VP of People Resources of any potential liability and proposes proper course of action to prevent the hotel from incurring any such liability.

Total Rewards

• Implement and manage an hourly wage program and administer the management salary program within the corporate policies and procedures and maintain compliance with federal, state and local laws and regulations.

Risk/Safety/Security

• Ensure accident/loss prevention and security policies are followed.
• Align safety standards with corporate SOPs and set appropriate property specific standards.

Compliance

• Ensure compliance with corporate SOPs and procedures along with state, federal and local laws and regulations as they pertain to every facet of people Resources/Associate related functions.
• Ensure compliance with brand standards.
• Ensure proper maintenance of associate records, files and human resources office systems through audits.
• Manage the compilation and analyze various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations.
• If applicable ensure complete compliance with all negotiated union contract terms and reporting requirements.

Education/Formal Training

Four-year college degree or equivalent experience/education preferred.

Experience

• Five years of employment in human resources or related field.
• Proven successful implementation of people resource process.
• Union experiences a plus.

Knowledge/Skills

• Superior communication skills. Manage ideas and decision-making with creativity and innovation.
• Proven ability to negotiate, convince, sell and influence professionals and/or guests.
• Bi-lingual fluency preferred.
• Must be hospitality oriented.
• Must possess ability to work under pressure.
• Strong skill at completing multiple tasks simultaneously.
• Ability to work both strategically and tactically in a fast-paced high energy environment.
• Ability to discern/resolve employee complaints, issues and participation in meetings for feedback.
• Vision required in review preparation of all documentation -applications, write-ups, reviews.
• Excellent speech communication skills required for communicating benefits policy, provide testimony training.
• Excellent comprehension and literacy required for review and preparation of all documentation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting/pushing/pulling/carrying -approximately 5%. Bending/kneeling -to get files -5% annually.
• Mobility -40% of 10 hour day is spent around the hotel.
• Continuous standing -during training and lobby lizard duty.
• No climbing required.
• Driving -occasionally to attend hearings and recruitment activities. 

Environment

95% indoor office