People Operations Manager - Daybreak Health

About Us:

Daybreak Health partners with districts and schools to provide personalized mental health support to help students reach their full potential. Our teletherapy programs are designed to give each student access to high-quality, affordable, and culturally competent care that meets their unique needs.

We take pride in our partnership with over 60 school districts, impacting over a million students across the U.S., all in pursuit of ensuring every young individual has the foundation for both personal wellbeing and educational success.

As we continue to grow, we are seeking a talented People Operations Manager to join our team.

Daybreak Health (http://www.daybreakhealth.com/) is creating a world where every young person benefits from mental health support. We provide evidence-based virtual and in-person therapy to children and youth ages 6-19. We partner with public school districts and health insurance companies to provide free, accessible mental health care to all families - we believe that every child should have access to mental health support as a fundamental part of their education.

We're a YC-backed company that raised its Seed from Maven Ventures, Series A from Lightspeed Ventures and just announced our Series B led by Union Square Ventures. We've seen tremendous success in the past 2 years and are growing quickly and efficiently. We're hiring for critical roles to continue our acceleration and national expansion.

As a team, Daybeakers:

• Rally around our North Star mission.
• Are creative, humble, hard-working, and determined to win.
• Collaborate and execute incredibly well by "doing more with less" - we value efficiency and output over hours worked.
• Communicate clearly using writing instead of jumping to meetings for everything
• Are fully remote with team members across the country and have invested deeply in making async work
• Value mental health: vulnerability is a big part of our culture. We also have regular mental health days (once per quarter).
• Value fun and hold regular virtual and in-person activities.

Role Overview: As the People Operations Manager, you will play a pivotal role in shaping our company culture and driving the success of our remote workforce. Reporting directly to the VP of Finance, you will be responsible for developing and implementing HR strategies that align with our business objectives. This role requires a proactive and hands-on approach to create an engaging and inclusive work environment for our team.

Responsibilities:

1. HR Strategy and Planning:
   • Collaborate with leadership to develop and implement HR strategies that support the overall business goals.
   • Contribute to the development and execution of workforce planning and retention initiatives.
   • Implement, track and drive improvement across HR-related KPIs, including retention, engagement, efficiency and recruiting.
2. Employee Engagement:
   • Implement initiatives to enhance employee engagement and satisfaction in a remote work environment.
   • Foster a positive and inclusive company culture that aligns with our values. Collaborate with the Diversity, Equity, Inclusion and Belonging Committee to ensure we are recruiting and hiring diverse talent, and supporting an inclusive and equitable work environment for all employees.
3. Performance Management:
   • Oversee the performance management process, providing guidance on goal-setting, feedback, and professional development.
   • Work closely with managers to address performance issues and implement improvement plans.
4. Employee Relations:
   • Act as a point of contact for employee relations matters, promoting a fair and inclusive workplace.
   • Address and resolve employee concerns, conflicts, and grievances.
5. Recruitment Operations
   • Shape Daybreak's recruitment operations and process
   • Advise hiring managers on recruiting best practices for individual roles
   • On an exception basis, support Daybreak with hiring key roles
6. Compliance and Policies:
   • Stay informed about employment laws and regulations, ensuring company policies and procedures are in compliance.
   • Update and communicate HR policies as needed.

About you:

You love all things People Ops. From building and developing the best team ever, to ensuring compliance with best practices and regulations, you are a trusted advisor for all employees, from those starting their careers to the executive team. In addition to all the soft skills associated with keeping the team happy, heard and thriving, you feel comfortable doing the analysis to understand how effective we are at hiring and retaining excellent people.

Ideally, you've spent some time in a startup environment, and appreciate the balance between creating structure and being flexible with the changing needs of the business. Someone with background working with a combination of FTEs and 1099 team members would be especially well-suited for the role.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR or People Operations roles, preferably in a remote and/or startup environment.
• Strong understanding of HR best practices, employment laws, and compliance.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a remote setting.
• Proactive problem solver with a positive and approachable attitude.
• An analytical approach to People Operations, including a deep understanding of KPIs.