People Operations Manager - Lavner Education

This is an IN-PERSON, full-time position at Lavner Education's office located in Narberth, PA.

Do you want to work in a fun and fast-paced environment and help to offer the most cutting-edge learning experiences in tech? Do you have strong experience in education, project management, and possess excellent leadership skills? Are you an innovative educator who wants to join a team that strives to create the best educational opportunities for kids? If so, apply today!

WHY JOIN LAVNER EDUCATION?

Lavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like Harvard, Penn, NYU, Berkeley, and UCLA, or through our online programming, our omnichannel approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning in an inclusive environment, we create cutting-edge learning experiences that feature top-notch curricula and superstar instructors, all backed by a dedicated and mission-driven leadership team.

JOB RESPONSIBILITIES:

Program Planning

• Responsible for all stages of the seasonal employee life cycle for year-round & summer programs including recruitment, interviewing, onboarding, scheduling, and development
• Utilize ATS, Google Suite, and other tools to keep candidate pipeline organized
• Review applications for qualification and/or technical skills, set up timely interviews, and conduct final interviews via video conferencing tool
• Onboard and train seasonal staff both in-person and virtually
• Support recruiting efforts by finding, attracting, engaging and nurturing talent
• Prepare, organize, and oversee the implementation of all year-round & summer camp location materials
• Collaborate with team members to manage the logistics and physical/virtual inventory for all year-round & summer camp program items

Program Operations

• Develop, launch, & execute year-round program offerings
• Manage all stages of onsite locations move-in, setup, inventory, staff orientation, and move-out, from planning to execution
• Oversee the daily operations, scheduling, staff management,, and general support of 9+ summer camp locations across the U.S.
• Continually ensure that year-round & summer camp locations are maintaining excellence in program standards and staff are delivering a fun and engaging experience to all students through in-person/virtual visits and regular check-ins with site directors
• Monitor seasonal staff performance and provide timely feedback
• Be available via phone, email, and other communication tools to provide support and guidance to seasonal staff

Customer Service

• Deliver an exceptional level of service to our clients via phone, email, and chat while effectively managing a high volume of inbound communications
• Build and develop valuable relationships with clients by identifying their needs and assisting in resolving issues with empathy, tact, and patience
• Communicate personalized course recommendations and provide detailed information about courses, locations, availability, and how to register to clients

QUALIFICATIONS:

• Minimum 3 years professional work experience in Education or related field
• Degree in STEM Education (Related Field), Human Resources, Management, Business, or other related field
• Tech-savvy
• Thrives in a fast-paced work environment
• Quickly takes ownership of tasks and steps into leadership roles
• Strong organizational & time management skills
• An ability to troubleshoot independently & problem solve
• Delivers on details with follow up
• Open to feedback, curious, & asks questions
• Clearance of all required background checks
• Fully vaccinated

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a quick and easy initial application process. If you feel that this position would be a great fit for you, please fill out our quick mobile-friendly application so we can review your information. We look forward to meeting you!