People & Culture (HR) Manager - SmartStop Self Storage

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in 24 states in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek’s Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, Top Workplace of Orange County in 2022 and 2023, and Reputation’s 800 Award in 2023. Come join a winning team!

Voted TOP WORKPLACE 2022 & 2023 by the Orange County Register and our AMAZING employees!

Salary: starting at $100,000 depending on experience + annual discretionary bonus

People & Culture (HR) Manager Job Summary

Reporting to the Director of People & Culture, the People & Culture Manager performs professional-level, full employment cycle human resources generalist work for all levels of staff.

This job is 100% on-site in our beautiful Ladera Ranch office.

Essential Job Functions and Responsibilities

• Provides support and guidance to all levels of staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Assists in managing the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Provides guidance and support to Managers, Supervisors, and Employees regarding leaves of absences and workers’ compensation claims.
• Processes, reviews and responds to unemployment and workers comp claims with appropriate documentation. Reviews unemployment statements.
• Performs technical and professional level management support functions in the daily administration of all human resource services with limited supervision.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Ability to comfortably deliver presentations across various platforms, in a clear, concise, and engaging manner. Competently responding to audience questions and feedback while presenting and adapt presentations to meet the needs of specific audiences or situations. Works collaboratively with other team members to ensure a successful presentation.
• Performs other duties as assigned.

Qualifications Needed

• Bachelor's degree in Human Resources, Business Administration, or related field required.
• A minimum five years’ direct human resource management experience for a multi-site company required.
• SHRM-CP or SHRM-SCP or other Human Resources certification highly desired.
• Strong computer skills, including Microsoft Suite and HRIS systems.
• Working knowledge of ADP Workforce Now required.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.

Benefits

• Competitive salary
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Ample paid time off
• Generous holiday schedule
• 401(k) + matching with no waiting period
• Employee assistance program
• Paid employee referral program
• Free car washes every other week
• Free catered lunch every other week
• A great team!

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!