PEO Premier Account Manager - ExtensisHR

Who We Are:

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

For more information about the company visit www.ExtensisHR.com.

Who You Are:

The Premier Account Manager will serve as the primary contact for both Client Administrators and Executive employees who are part of our ExtensisHR PEO Premier client base.  This person will serve as the conduit between the client and the Extensis Service Team to make sure these high-level clients’ needs are understood, met, and exceeded.  This person should serve as a combination of customer service, technical support, HR and Payroll support and address reporting requirements.  At times this person will also assist sales on calls, presentations, and training.  

What You'll Do:

• Create client specific SOP’s, gain agreement from the client  
• Preform client and employee system maintenance as required 
• Facilitate and coordinate work to be done for the client or employees on a scheduled and as needed basis 
• Provide professional high level customer service to both the client admin and employees 
• Closely monitor and assist with various client projects, benefit renewal and employee onboarding 
• Understand and coordinate client specific reporting requirements 
• Plan and coordinate onsite client visits quarterly or as needed alone or with supporting team members 
• Coordinate or assist with 1:1 enrollment meetings, benefits assistance 
• Assist with sales with prospect meetings as the person responsible for servicing the accounts 
• Assist with sales and broker with training and value proposition of Premier services 
• Facilitate and assist with servicing of additional vendor relationships 
• Provide analysis of services used by clients and time utilization 
• Curate and grow a referenceable client list based on Premier services 

What You Bring:

• 2+ years of experience working in a professional setting 
• Experience working in PEO Industry is a plus
• Experience in HR and Payroll is preferred
• Bachelor’s degree 
• SHRM Preferred 
• Strong Attention to detail; organized
• Self-Motivated/self-starter 
• Strong project management skills  
• Business Acumen 
• Strong communication skills and excellent writing skills 
• Excellent internal and external customer service skills 

What We Offer:

At ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life. Under our ‘You Supported Program,’ we provide a great mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:  

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one. 
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• 401k and IRA retirement plans, employer contributions.
• Extensive professional development programs to help you get to where you want to go in your career.
• Employee Discounts on retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities. 
• Diversity, Inclusion and Equity (DEI) committee that promotes organization DEI initiatives and employee engagement.
• Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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